Open To Work
Shanetta Allen
Petal,MS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
30
30
years of professional experience
Work History
CSR REP SR
PNC Bank, NA
Remote
07.2021 - Current
- Managed customer inquiries through multiple channels, ensuring timely and effective resolutions.
- Provided support in account management, enhancing customer satisfaction and retention.
- Trained new team members on systems and procedures, fostering a collaborative environment.
- Developed process improvements that streamlined service delivery and increased efficiency.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Met customer call guidelines for service levels, handle time and productivity.
Asst. Teacher
PRVO
Hattiesburg, MS
04.2019 - 07.2026
- I assist the teacher with all the responsibilities. I helped reinforce lessons presented by the teacher. Reviewed materials with students one-on-one or in small groups. Enforced school and class rules. Helped teacher with recordkeeping and tracking attendance.
Dept. Manager
Walmart
Hattiesburg, MS
08.2016 - 07.2019
- I was the dept manager over mens wear. I maintained the inventory, price changes, modulars and the overall look of the dept.
CSR - Customer Service Representative
GDIT
Hattiesburg, MS
02.2014 - 10.2015
- Resolved customer complaints via phone or email. Reached out to customers to verify account information.
Dept manager
Walmart
Hattiesburg, MS
11.2006 - 08.2013
- Responsibilities:
- Participated in inventory counts every time period.
- Supervised numerous associates on a daily basis.
- Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Customer Service Rep, Customer Service Manager
Walmart
Columbia, MS
08.1996 - 11.2006
- Responsibilities:
- Politely assisted customers in person and via telephone.
- Monitored cash drawers in multiple stations to ensure adequate supply.
- Ensured superior customer service by addressing customer concerns demonstrating empathy and resolving problems on the spot.
Education
Associate - Early Childhood Education
Pearl River Community College
Poplarville, MS08-2016
Associate - undefined
Columbia High School
Columbia, MS06-1997
Skills
- Classroom Management
- Early Childhood Education
- Curriculum Development
- Pricing
- Teaching
- Childcare
- Experience with Children
- Toddler Care
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Call center experience
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Product knowledge
- Team development
- Data collection
- Dispute resolution
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Awarded Market All Star
Timeline
CSR REP SR
PNC Bank, NA
07.2021 - Current
Asst. Teacher
PRVO
04.2019 - 07.2026
Dept. Manager
Walmart
08.2016 - 07.2019
CSR - Customer Service Representative
GDIT
02.2014 - 10.2015
Dept manager
Walmart
11.2006 - 08.2013
Customer Service Rep, Customer Service Manager
Walmart
08.1996 - 11.2006
Associate - undefined
Columbia High School
Associate - Early Childhood Education
Pearl River Community College
Awards
National Honor Society, August 2016
Market All Star 2025