Shanetta Thurman
Operations Specialist
Harvest,AL
Summary
Knowledgeable Property Manager with strong background in operations management. Proven track record of optimizing workflows and implementing process improvements to enhance efficiency. Demonstrated expertise in team collaboration and problem-solving to achieve operational goals.
Overview
12
12
years of professional experience
Work History
Operations Specialist
Elmington Property Management
Huntsville, AL
09.2025 - Current
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Implemented quality control measures to ensure compliance with standards.
- Analyzed workflows to identify improvement opportunities and optimize resource allocation.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Senior Property Manager
Peyton Ridge Village
Athens, AL
10.2019 - 09.2025
- Oversaw daily property operations, ensuring compliance with regulations and policies.
- Managed tenant relations, addressing concerns promptly to enhance satisfaction and retention.
- Led team of property staff, providing mentorship and training on best practices in property management.
Leasing Property Manager
Rivers Edge Apartments
Hartselle, AL
10.2018 - 09.2025
- Managed daily operations of property, ensuring seamless tenant experiences and satisfaction.
- Oversaw maintenance requests, coordinating timely resolutions to enhance property conditions.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Property Manager
French Farms Village
Athens, AL
06.2017 - 09.2025
- Oversaw daily operations of property management, ensuring high tenant satisfaction and retention rates.
- Managed tenant communications, addressing concerns promptly to foster positive relationships.
- Trained and mentored junior staff on best practices in property management and customer service excellence.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Assistant Manager
Eagle Pointe Apts
Madison, AL
07.2014 - 08.2021
- Supervised daily operations to ensure efficient apartment management and tenant satisfaction.
- Developed training programs for new staff to enhance service delivery and operational knowledge.
Education
High School Diploma -
Humphreys County High School
Belzoni, MS05-2001
Skills
- Computer Skills
- Communication Skills
- Problem Solving Abilities
- Planning and coordination
- Teamwork and collaboration
- Attention to detail
- Time management
- Decision-making
- Written communication
- Multitasking Abilities
- Audit reporting
Timeline
Operations Specialist
Elmington Property Management
09.2025 - Current
Senior Property Manager
Peyton Ridge Village
10.2019 - 09.2025
Leasing Property Manager
Rivers Edge Apartments
10.2018 - 09.2025
Property Manager
French Farms Village
06.2017 - 09.2025
Assistant Manager
Eagle Pointe Apts
07.2014 - 08.2021
High School Diploma -
Humphreys County High School