Shanetta Walker
Chicago,IL
Summary
Dynamic Call Center Service Advocate at United Healthcare, adept at resolving complex member inquiries and enhancing service delivery. Leveraged decision-making and problem-solving skills to implement effective solutions, resulting in improved member satisfaction. Collaborated with cross-functional teams to identify trends and drive service enhancements, showcasing a strong commitment to customer service excellence.
Overview
7
7
years of professional experience
Work History
Call Center Service Advocate
United Healthcare Care
Hobert
01.2013 - 03.2020
- Facilitated member inquiries, ensuring prompt resolution and satisfaction.
- Assessed member issues and implemented solutions to improve service delivery.
- Evaluated member feedback to uncover trends and propose service enhancements.
- Facilitated collaboration among cross-functional teams to enhance process efficiency.
Education
High School Diploma - Medical Assistant
Everest College
Merrillville, IN05.2011
Skills
Decision-making skills
Customer service background
Complaint handling
Complex Problem-solving
Problem-solving skills
Customer service
Call handling
Accomplishments
Dean’s list Grauate.
Timeline
Call Center Service Advocate
United Healthcare Care
01.2013 - 03.2020
High School Diploma - Medical Assistant
Everest College