Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shanettis Kiara Reyes

Hialeah,FL

Summary

To obtain a position in an environment that provides opportunity for growth within the company. And a company that ensure work stability and focuses on employees and customer well being.

Professional with strong background in personnel management and team leadership. Skilled in conflict resolution, performance evaluation, and employee development. Known for fostering collaboration and driving results in dynamic environments. Reliable and adaptable, consistently meeting organizational goals and adapting to changing needs.

Overview

13
13
years of professional experience

Work History

Personnel Supervisor/Field Recruiter

Westaff Staffing Agency
01.2022 - 05.2025
  • Collaborated closely with hiring managers to understand their needs, ensuring accurate job descriptions and requirements were established for each role.
  • Cultivated relationships with industry-specific organizations to expand networking opportunities for future candidate sourcing.
  • Conducted thorough pre-screening interviews to identify potential candidates, reducing time spent on unqualified applicants.
  • Conducted regular follow-up communication with prospective candidates, keeping them engaged throughout the application process.
  • Increased candidate pool by actively sourcing and recruiting qualified professionals through various channels.
  • Reduced time-to-fill for open positions by efficiently managing the recruitment process and maintaining strong relationships with hiring managers.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Reviewed paper timesheets and entered in time reporting system.
  • Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations.
  • Assisted with writing job postings and job descriptions for boards.

Front of House Ambassador/Conrad Service

Conrad Fort Lauderdale Beach
08.2017 - 01.2022
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Greeted customers and clients to create welcoming atmosphere.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Guest Service Agent

Hampton Inn & Suites Miami Brickell
09.2013 - 01.2017
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Maximized revenue by upselling room upgrades and additional services.
  • Collected room deposits, fees, and payments.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Streamlined check-in processes for increased efficiency and reduced wait times.
  • Greeted guests upon arrival and offered assistance.

Guest Service Agent

Doubletree By Hilton Inc.
04.2012 - 01.2013
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Greeted guests upon arrival and offered assistance.
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Developed strong relationships with repeat customers, fostering loyalty and return visits.
  • Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
  • Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
  • Improved guest experience scores by consistently delivering exceptional service through active listening skills.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.

Education

High School Diploma -

Barbara Goleman Senior High
Miami Lakes, FL
01.2009

Skills

  • Bilingual
  • Typing
  • Office work
  • Computer knowledge
  • Onboarding processes
  • Employee relations
  • Payroll management
  • Recruitment strategies
  • Talent acquisition
  • Drug screening
  • Employee coaching
  • Employee mentoring
  • Human resources

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Personnel Supervisor/Field Recruiter

Westaff Staffing Agency
01.2022 - 05.2025

Front of House Ambassador/Conrad Service

Conrad Fort Lauderdale Beach
08.2017 - 01.2022

Guest Service Agent

Hampton Inn & Suites Miami Brickell
09.2013 - 01.2017

Guest Service Agent

Doubletree By Hilton Inc.
04.2012 - 01.2013

High School Diploma -

Barbara Goleman Senior High

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Shanettis Kiara Reyes