Summary
Overview
Work History
Education
Skills
Timeline
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Shaney Gibbs

Kennesaw,GA

Summary

Goal-driven account manager with 20+ years focused on issue resolution and relationship-building expertise. Committed to delivering exceptional customer service and exceeding sales goals. Collaborative and strategic team leader with robust background in customer relationship management. Excelled in creating tailored solutions, significantly improving team performance.

Overview

24
24
years of professional experience

Work History

Account Manager

Mylex Electric LLC
08.2006 - Current
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

Customer Service Selling Specialist

Astral Brands
09.2016 - Current
  • Collaborated with co-workers to discuss product sales to maintain inventory of desired items.
  • Provided product samples, coupons and incentives to persuade consumer interest.
  • Enhanced customer satisfaction by addressing concerns promptly and offering tailored solutions for individual needs.
  • Managed time wisely during peak periods for seamless customer assistance without compromising quality service delivery.
  • Analyzed customer needs to suggest products to meet individual demands.
  • Maintained up-to-date knowledge of industry trends and competitor offerings, adjusting sales strategies accordingly.
  • Leveraged excellent listening skills to understand clients'' needs fully before presenting suitable product options that catered to their preferences.
  • Participated in sales meetings actively, contributing valuable insights or suggestions that led to improvements in overall team performance and goal achievement consistently.

Barista

Starbucks
10.2019 - 01.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Telecommunications Operator

Metro One Telecommunications
07.2000 - 03.2020
  • Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
  • Managed high call volume while maintaining professionalism and composure during periods of peak demand.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Supported customers by managing 800 calls per day efficiently while maintaining professionalism and upbeat tone.

Education

Associate of Science - Medical Assisting

National Education Center
New Orleans, La

License - Master Aesthetician

International School of Skin And Nailcare
Sandy Springs, GA

High School Diploma -

St James Major High School
New Orleans, LA

Skills

  • Problem-Solving
  • Organization and Multitasking
  • Documentation And Reporting
  • Relationship Building
  • Decision-Making
  • Conflict Resolution
  • Positive Attitude
  • Email and Telephone Etiquette
  • Data Entry and Analysis

Timeline

Barista

Starbucks
10.2019 - 01.2024

Customer Service Selling Specialist

Astral Brands
09.2016 - Current

Account Manager

Mylex Electric LLC
08.2006 - Current

Telecommunications Operator

Metro One Telecommunications
07.2000 - 03.2020

Associate of Science - Medical Assisting

National Education Center

License - Master Aesthetician

International School of Skin And Nailcare

High School Diploma -

St James Major High School

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Shaney Gibbs