Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shani Dixon

Garfield Heights,Ohio

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Event Coordinator

Four Seasons Party Rentals
04.2022 - Current
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.

Business Owner

Envher Collection
07.2020 - Current
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Tax Support

Concentrix
01.2023 - 05.2023
  • Assist customers with filing their taxes.
  • Provide customer service support and resolution of routine problems and questions regarding client's products and/or services.
  • Track,document, and retrieve information in database.


Instacart Shopper

Instacart
05.2017 - 11.2020
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.

Customer Service Representative

Arise
03.2018 - 04.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Cashier

Marathon
09.2014 - 10.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Reservation Agent

Marriott
11.2010 - 05.2012
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Enhanced communication between departments by sharing guest preferences, requirements, and special requests with relevant hotel staff.

Education

GED -

Parma City Schools
Parma Oh
11.2010

Skills

  • Data Collection
  • Complaint Resolution
  • Product Knowledge
  • Data Entry
  • Account Updating
  • Call Management
  • Account Management
  • Customer Service
  • Documentation and Reporting
  • Written and Oral Communication
  • Keyboarding
  • Time Management
  • Effective Communication
  • Positive Attitude
  • Empathy Display
  • Goal Orientation
  • Call Handling
  • Attention to Detail

Timeline

Tax Support

Concentrix
01.2023 - 05.2023

Event Coordinator

Four Seasons Party Rentals
04.2022 - Current

Business Owner

Envher Collection
07.2020 - Current

Customer Service Representative

Arise
03.2018 - 04.2020

Instacart Shopper

Instacart
05.2017 - 11.2020

Cashier

Marathon
09.2014 - 10.2016

Reservation Agent

Marriott
11.2010 - 05.2012

GED -

Parma City Schools

Similar Profiles

CREATE PROFILE
Shani Dixon