Shani Dixon
Garfield Heights,Ohio
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Event Coordinator
Four Seasons Party Rentals
Garfield Heights, OH
04.2022 - Current
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Business Owner
Envher Collection
Garfield Heights, OH
07.2020 - Current
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Tax Support
Concentrix
Remote
01.2023 - 05.2023
- Assist customers with filing their taxes.
- Provide customer service support and resolution of routine problems and questions regarding client's products and/or services.
- Track,document, and retrieve information in database.
Instacart Shopper
Instacart
Cleveland
05.2017 - 11.2020
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
Customer Service Representative
Arise
Remote
03.2018 - 04.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Cashier
Marathon
Maple Heights
09.2014 - 10.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Reservation Agent
Marriott
Solon
11.2010 - 05.2012
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Enhanced communication between departments by sharing guest preferences, requirements, and special requests with relevant hotel staff.
Education
GED -
Parma City Schools
Parma Oh11.2010
Skills
- Data Collection
- Complaint Resolution
- Product Knowledge
- Data Entry
- Account Updating
- Call Management
- Account Management
- Customer Service
- Documentation and Reporting
- Written and Oral Communication
- Keyboarding
- Time Management
- Effective Communication
- Positive Attitude
- Empathy Display
- Goal Orientation
- Call Handling
- Attention to Detail
Timeline
Tax Support
Concentrix
01.2023 - 05.2023
Event Coordinator
Four Seasons Party Rentals
04.2022 - Current
Business Owner
Envher Collection
07.2020 - Current
Customer Service Representative
Arise
03.2018 - 04.2020
Instacart Shopper
Instacart
05.2017 - 11.2020
Cashier
Marathon
09.2014 - 10.2016
Reservation Agent
Marriott
11.2010 - 05.2012
GED -
Parma City Schools