ShaNi Ginieis
Ophthalmic Clinical And Front Desk Supervisor
Anderson,SC
Summary
Knowledgeable Front Desk and Clinical Supervisor enthusiastic about improving team productivity and maximizing patient satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
14
14
years of professional experience
Work History
Ophthalmic Clinical and Front Desk Supervisor
Family Vision Anderson, PC
Anderson, SC
01.2025 - Current
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied patients.
- Trained new employees on front desk and clinical operations, ensuring they were well-prepared for their roles and responsibilities.
- Empowered front desk staff and technicians by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Implemented an organized filing system for important documents, streamlining record-keeping practices.
- Scheduled and assigned daily work and activities for team members.
- Developed strong working relationships with other departments within the practice, fostering efficient communication channels between teams.
- Ensured compliance with safety protocols, contributing to a secure environment for both patients and staff members.
- Responded to telephone, email and in-person inquiries from both patients and staff members.
- Completed bi-weekly payroll for employees.
Surgery Scheduling Coordinator
Southern Eye Associates
Greenville, SC
06.2012 - 12.2024
- Reduced patient wait times with effective communication between surgeons, staff, and patients.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
Education
Certificate - Ophthalmology
JCAHPO
Saint Paul, MN 05.2001 -
Skills
Listening skills
Problem-solving skills
Scheduling and planning
File management
Customer service management
Cash management
Exceptional communication
Training and mentoring
System updates
Staff training and development
Team building
Administrative skills
Timeline
Ophthalmic Clinical and Front Desk Supervisor
Family Vision Anderson, PC
01.2025 - Current
Surgery Scheduling Coordinator
Southern Eye Associates
06.2012 - 12.2024
Certificate - Ophthalmology
JCAHPO
05.2001 -