Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

SHANI PITTERS

Lawrenceville,GA

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking , driven , and dedicated to any job i am assigned to do

Overview

14
14
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

Apple
06.2022 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Receptionist

Family Vision
09.2016 - 07.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Pharmacy Technician

Publix
02.2011 - 03.2016
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Education

Currently Attending - Cardiac Sonography

Gwinnett Technical College
Lawrenceville, GA
01.2025 - Current

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Relationship building

Team development

Problem resolution

Timeline

Currently Attending - Cardiac Sonography

Gwinnett Technical College
01.2025 - Current

Customer Service Representative

Apple
06.2022 - 09.2024

Receptionist

Family Vision
09.2016 - 07.2021

Pharmacy Technician

Publix
02.2011 - 03.2016

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SHANI PITTERS