SHANI PITTERS
Lawrenceville,GA
Summary
Dynamic customer service professional with experience at Apple, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-stress situations while maintaining professionalism. Skilled in call center operations and data entry, consistently delivering satisfactory resolutions and improving customer satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Apple
06.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Receptionist
Family Vision
09.2016 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Pharmacy Technician
Publix
02.2011 - 03.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Currently Attending - Nursing
Gwinnett Technical College
Lawrenceville, GA12-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Call center operations
Timeline
Customer Service Representative
Apple
06.2022 - 09.2024
Receptionist
Family Vision
09.2016 - 07.2021
Pharmacy Technician
Publix
02.2011 - 03.2016
Currently Attending - Nursing
Gwinnett Technical College
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