Shani Riddick
Denver,CO
Summary
- Professional with extensive experience at Gusto in automation operations and process development. Skilled in API integration and project management, achieving a 15% reduction in processing errors. Proven ability to enhance client satisfaction through streamlined benefit administration. Strong problem-solving and communication skills drive operational efficiency in diverse settings.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Travel Consultant
Solo Traveler / Content Creator
Denver, CO
05.2013 - Current
- Explored over five countries for advancement in linguistics, cultural EQ, and networking.
Dance Choregrapher
West African Drum & Dance Instructor
Denver, USA
01.2000 - Current
- Choreographed and implemented comprehensive West African dance curricula.
- Facilitated weekly African drum and dance workshops, enhancing community engagement for the Black American community.
- Developed tailored choreography for various cultural events, receiving positive feedback from at least 80% of attendees.
Automation Operations SME
Gusto/ DBA Zenpayroll
Denver, USA
03.2022 - 12.2024
- Developed and maintained core procedures for daily automation operations at the business and developer level.
- Assisted in the development and implementation of organizational strategies, procedure and project management for automation development.
- Managed day-to-day analysis and reporting of data related to automation performance.
- Served as a primary point person between business and developers for resolving automation failures.
- Developed strategies to achieve short and long-term automation performance objectives.
CX MEMBER OPERATIONS & BENEFIT GROUP OPERATIONS
Gusto/ DBA Zenpayroll
Denver, USA
01.2021 - 03.2022
- Streamlined the COBRA/ Benefit administration process for small employers - reducing SLA completion time and increased client satisfaction ratings.
- Managed day-to-day processing of benefits (medical, ancillary & cobra) for small employers nationwide.
- Collaborated with cross-functional teams to optimize benefit operations, leading to a 15% decrease in processing errors which improved client trust.
Shift Lead Barista
Fluid Coffee Bar
Denver, USA
03.2017 - 01.2020
- Insured quality control for coffee brewing techniques.
- Working knowledge of Barista/ Coffee Brewing skills.
- Communicated to managers based on anticipated customer and store needs.
- Communicated with management to ensure a positive environment for the team.
Data Entry
Colorado University Boulder
Boulder, USA
08.2013 - 12.2014
- Accurately entered data into various databases and systems for over 5 years.
- Demonstrated proficiency in data entry and record keeping.
- Developed and maintained a filing system for data records.
- Developed and maintained a high level of accuracy in data entry.
Archaeology Aide Intern
US Forest Service
Morrison, USA
05.2012 - 08.2012
- Assisted in the excavation of archaeological sites, enhancing the understanding of historical land use in the South Platte region.
- Collaborated with interdisciplinary teams to create comprehensive reports on archaeological findings.
- Contributing to the preservation efforts of local heritage.
- Utilized GIS software to map excavation sites, increasing project efficiency and enabling better resource allocation.
Education
Associates Degree - Aerospace Engineering
CU Boulder
Boulder, CO07.2015
Skills
- WordPress and Outlook
- API integration
- RPA development
- SQL and JavaScript
- AWS AI solutions
- Problem solving
- Customer service and hospitality
- Project management
- Communication skills
- Process development
Awards
2nd place for 'Engineering Design', UC Boulder, 2013
Projects
Private Aviation License, In Progress, I decided to continue my dream of becoming a pilot. Completed 10+ hrs between (01/01/21 - 01/01/22).
Languages
- Spanish
- English
- French
Cover Biography
I consider myself a highly motivated individual with a strong background in creative development whether it's - project management, data analysis and automation developments for business operations, artistry development, cross-functional learning development, etc. Here are the following skills I would like to highlight: Developing and implementing complex technical & business solutions to ensure quality control and efficient production. Improving processes to increase proficiency and productivity. Strong expertise in grasping new concepts quickly to allow for effective delegation and improved profit margins. Highly experienced and accomplished in building mutually beneficial relationships with stakeholders.
References
References available upon request.
Timeline
Automation Operations SME
Gusto/ DBA Zenpayroll
03.2022 - 12.2024
CX MEMBER OPERATIONS & BENEFIT GROUP OPERATIONS
Gusto/ DBA Zenpayroll
01.2021 - 03.2022
Shift Lead Barista
Fluid Coffee Bar
03.2017 - 01.2020
Data Entry
Colorado University Boulder
08.2013 - 12.2014
Travel Consultant
Solo Traveler / Content Creator
05.2013 - Current
Archaeology Aide Intern
US Forest Service
05.2012 - 08.2012
Dance Choregrapher
West African Drum & Dance Instructor
01.2000 - Current
Associates Degree - Aerospace Engineering
CU Boulder