Shania Baker
Eastpointe,Mi
Summary
Highly skilled Administration professional with a proven track record of providing exceptional customer service in fast-paced environments. I recently made a career change and joined the world of insurance which I am thriving in so far, I’ve been known to demonstrated expertise in office administration, customer service, scheduling, invoicing and now the ability to be the best insurance producer. I pay attention to detail, have effective communication, and conflict resolution. If you’re looking for a strong team player with excellent interpersonal skills that will always bring a positive and upbeat energy you’ll find it in me.
Overview
5
5
years of professional experience
Work History
Licensed Insurance Producer
Qualfon-USAA
Highland Park, Michigan
08.2024 - 12.2024
- Servicing existing members making changes to policies, constantly searching for ways to help members save money and at the same time reading and learning from internal articles for additional ways to help them save and understand all changes which I really enjoyed
- Mostly worked in the auto department and had to make sure all vehicle and members were in compliance with their state regulations so that I could accurately answer any questions they may have finding the best offer for their clients, identifying potential customers, adapting policies to client needs, updating records
Lead Administration
All About Animals Rescue - Administration
09.2019 - 11.2024
- Some of my duties included checking patients both in and out, making appointments for clients needs, assisting doctors and technicians with handling of animals, transferring and receiving documents for clients and businesses, answering phones
- I also take pride in making sure every client and patient felt safe, comfortable and left with a pleasant experience
On Star Advisor
Teleperformance
11.2019 - 06.2020
- This was a high volume call center and I became fast and efficient
- I keep a clear and great tone of voice when speaking to anyone as I do love to make sure members knew they were safe in the companies care
- I work well under pressure and make sure members feel comfortable and confident in me assisting them through emergencies
- The biggest reward from this job is helping people by making their trip easier and assuring them that I'm always there for their best interest
- I work well alone as well as a team
- I'm a fast learner and always excited to master something new
- Sadly the pandemic ended my time with this company
Education
Property And Casualty Insurance
Michigan School Of Insurance
Online 09-2024
Certificate - Veterinary Assistant
Ross Medical Education Center
Madison Heights, MI04-2012
High School Diploma -
University Preparatory High School
Detroit, MI06-2010
Some College (No Degree) - General Studies
Macomb Community College
Detroit, MISkills
- Multitasking
- Teamwork
- Office administration
- Invoicing
- Scheduling
- Phone etiquette
- Attention to details
- Customer service
- Communication
- Conflict resolution
- Computer literacy
- Interpersonal communication
- Policy analysis
- Client service
- Policy management
References
Upon request
Timeline
Licensed Insurance Producer
Qualfon-USAA
08.2024 - 12.2024
On Star Advisor
Teleperformance
11.2019 - 06.2020
Lead Administration
All About Animals Rescue - Administration
09.2019 - 11.2024
Property And Casualty Insurance
Michigan School Of Insurance
Certificate - Veterinary Assistant
Ross Medical Education Center
High School Diploma -
University Preparatory High School
Some College (No Degree) - General Studies
Macomb Community College