Shania Banks
Detroit,Michigan
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Banking Specialist
Qualfon
Highland Park, MI
05.2024 - 11.2024
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Helped customers prepare documents required to complete transactions and process requests.
- Investigated and resolved account issues by offering applicable options to customers.
- Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
- Boosted employee morale through recognition programs that rewarded outstanding performance and exemplary service.
Overnight Stocking Clerk
Meijer
Detroit, MI
01.2024 - 04.2024
- Improved product availability by efficiently restocking shelves and maintaining accurate inventory levels.
- Enhanced customer satisfaction by promptly assisting with locating items and answering inquiries.
- Ensured store cleanliness through regular upkeep of aisles, displays, and backroom storage areas.
- Collaborated with team members to complete stocking tasks in a timely manner, maximizing productivity.
Store Associate
Burlinton Coat Factory
Redford, MI
08.2023 - 04.2024
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Customer Service Representative
Integra Partners
Remote
10.2021 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Training Specialist
Pro Care Unlimited
Bingham Farms, Mi
01.2020 - 08.2020
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
Medical Scheduler
Michigan Health Care Professionals
Royal Oak, MI
10.2018 - 12.2019
- Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced patient wait times by effectively managing schedules for multiple healthcare providers.
- Improved office efficiency, coordinating appointments and rescheduling requests promptly.
Receptionist Assistant
Remi Soile MD
Southfield
03.2017 - 09.2018
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Improved communication within the company by promptly distributing incoming mail and messages to appropriate personnel.
Education
Highschool Diploma -
Penn Foster Highschool
Detroit, MI08.2016
Skills
- Paperwork Processing
- Data Collection
- Appointment Scheduling
- Call Management
- Complaint resolution
- Recordkeeping strengths
- Follow-up skills
- Microsoft Outlook
- De-Escalation Techniques
- Customer Relations
- Customer Service
- Office equipment proficiency
- Call Center Operations
- Call center experience
- Spreadsheets
- Microsoft Excel
Timeline
Banking Specialist
Qualfon
05.2024 - 11.2024
Overnight Stocking Clerk
Meijer
01.2024 - 04.2024
Store Associate
Burlinton Coat Factory
08.2023 - 04.2024
Customer Service Representative
Integra Partners
10.2021 - 06.2023
Training Specialist
Pro Care Unlimited
01.2020 - 08.2020
Medical Scheduler
Michigan Health Care Professionals
10.2018 - 12.2019
Receptionist Assistant
Remi Soile MD
03.2017 - 09.2018
Highschool Diploma -
Penn Foster Highschool