Shania Bowens
Garner,NC
Summary
Flexible hard worker ready to learn and contribute to team success. Possesses an entrepreneurial drive and enthusiasm for success, along with experience in the retail sector. Committed to providing a consistently high level of customer service. Passionate candidate possessing exceptional interpersonal and communication skills. Experienced in providing both physical and emotional support to patients. Dedicated to providing patient-centered care and ensuring their safety and well-being. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Service Advocate
FastMed
Garner, NC
12.2023 - Current
- Generated reports using software programs such as Microsoft Excel or Access detailing patient accounts receivable balances.
- Greeted patients upon arrival and verified patient information to ensure accuracy.
- Maintained accurate records of all patient interactions including phone calls, emails, and in-person visits.
- Researched insurance plans available for potential new patients.
Restaurant Hostess
TGI Fridays
Garner, NC
08.2023 - 12.2024
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Nurse Assistant
Orlando Health
Orlando, Florida
08.2022 - 12.2022
- Maintained confidentiality of sensitive medical and personal information
- Prepared rooms for incoming patients and gathered supplies needed for procedures
- Assisted in the planning of individualized care plans based on assessments of patient needs
- Provided emotional support to family members during difficult times
- Monitored patient health status through chart reviews and identified potential problems or areas needing improvement.
Education
Some College (No Degree) - Nursing
Valencia College
Orlando, FL08-2026
High School Diploma -
South Garner High School
Garner, NC05-2021
Skills
- Customer communications
- First-aid and CPR
- Appointment Scheduling
- Medical Billing
- Decision-Making
- Leadership
- Dependable and Responsible
- Organizational Skills
- Multitasking
- Problem Resolution
- Analytical and Critical Thinking
Certification
- BLS/CPR
Timeline
Patient Service Advocate
FastMed
12.2023 - Current
Restaurant Hostess
TGI Fridays
08.2023 - 12.2024
Nurse Assistant
Orlando Health
08.2022 - 12.2022
Some College (No Degree) - Nursing
Valencia College
High School Diploma -
South Garner High School
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