SHANIA BRANHAM
Hartly,DE
Summary
Compassionate Phlebotomist committed to enhancing patient experiences through exceptional service and effective communication. Delivered operational efficiency by maintaining accurate specimen handling and ensuring compliance with safety protocols, fostering long-term customer satisfaction.
Overview
11
11
years of professional experience
Work History
Express Lab phlebotomist
Beebe Healthcare
Rehoboth Beach, Delaware
12.2025 - Current
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Followed safety protocols to ensure a sterile environment during procedures.
- Prepared specimens for laboratory testing and ensured proper labeling.
- Coordinated with laboratory staff to facilitate timely processing of samples.
- Maintained accurate records of patient interactions and sample collections.
- Verified patient information prior to specimen collection including name, date of birth, address.
- Communicated with patients to explain procedures and alleviate concerns.
- Monitored inventory levels of phlebotomy supplies and requested replenishments.
- Conducted various blood tests and updated results into paper and electronic charts.
Phlebotomist 2
Grifols Biomat USA
12.2023 - 09.2025
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Ensured accuracy in labeling and tracking specimens, facilitating proper testing and timely results.
- Centrifuged blood samples according to clinical protocols.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained composure and professionalism during peak hours and emergency scenarios.
- Documented specimen collection details by initialing, dating, and recording collection times.
- Restocked phlebotomy cart with necessary supplies to ensure readiness for procedures.
- Processed donors by measuring weight, blood pressure, and conducting finger sticks for hematocrit, protein levels, and temperature.
Freezer Manager
Byler's Store in Harrington
11.2022 - 09.2023
- Assigned tasks to ensure smooth operations and maintain employee focus during high-traffic times
- Completed performance evaluations, provided positive feedback, and rewarded superior performance to enhance recruitment and retention of top talent
- Effectively assigned tasks to keep operations running smoothly and employees focused during high-traffic times
- Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent
- Reviewed sales reports to identify trends, improve sales performance, and assist with inventory management
- Arranged products in the freezer section for optimal visibility and accessibility
Customer Service Lead
Food Lion
08.2019 - 02.2020
- Increased customer loyalty by providing outstanding service in response to questions, complaints, and issues
- Conducted training sessions for new employees
- Monitored daily operations to ensure smooth workflow
- Delivered prompt, friendly, and knowledgeable responses to routine inquiries and service complaints
- Trained new team members on customer service protocols and best practices
- Monitored customer interactions to ensure quality service and adherence to standards
Assistant Manager
Family Dollar
04.2017 - 12.2018
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Collaborated with team to enhance project efficiency by implementing streamlined processes
- Led a team of [Number] employees, delivering constructive performance feedback to foster development
- Worked with the team to improve efficiency on various projects
- Trained team members on effective operational and sales strategies to boost performance
- Managed customer service operations, which included dealing with complaints, stock management, and answering customer questions
Customer Service Associate
Arby's
11.2015 - 04.2017
- Assisted high volume of customers daily with positive attitude, prioritizing customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided tailored advice and assistance to customers, focusing on their unique needs and preferences.
- Enhanced customer satisfaction through proactive strategies focused on addressing needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
Education
Phlebotomy -
Delaware Technical Community College - Charles L. Terry Jr. Campus
Dover, DEGED -
Delaware Department of Education
Dover, DESkills
- Blood collection techniques
- Specimen tracking
- Patient scheduling
- Effective communication
- Customer service
- Staff training
- Task prioritization
- Multitasking ability
- Coordination
- Dependable
- CPR certification
Timeline
Express Lab phlebotomist
Beebe Healthcare
12.2025 - Current
Phlebotomist 2
Grifols Biomat USA
12.2023 - 09.2025
Freezer Manager
Byler's Store in Harrington
11.2022 - 09.2023
Customer Service Lead
Food Lion
08.2019 - 02.2020
Assistant Manager
Family Dollar
04.2017 - 12.2018
Customer Service Associate
Arby's
11.2015 - 04.2017
Phlebotomy -
Delaware Technical Community College - Charles L. Terry Jr. Campus
GED -
Delaware Department of Education