Shania Byers
Fishers
Summary
Knowledgeable about healthcare and insurance systems. In leadership, demonstrated ability to improve and enhance patient care, satisfaction, and safety protocols for comprehensive patient care. Customer service Sales Safety measures Results-oriented Patient-focused care Specimens collection and processing Medical records management Completing insurance forms Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Chief Operating Officer and Founder
Self-employeed
05.2023 - Current
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
Pharmacy Technician
Walgreens
12.2022 - 01.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Certified Clinical Medical Assistant
Noblesville Urgent Care
06.2022 - 01.2023
- Called and faxed pharmacies to submit prescriptions and refills
- Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions
- Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate
- Prepared lab specimens of blood, urine, and sputum for diagnostic evaluation
- Gathered and documented medical data from patients, such as blood pressure and weight.
Education
Bachelor of Science - Business Administration
Kentucky State University
Frankfort, KY05.2026
Skills
- Verbal and Written Communication
- Guest Satisfaction
- Document Management
- Cash Handling Expertise
- Customer Relationship Management
- Team Leadership
- Business Analysis
- Planning and execution
- Operations Oversight
Certification
- CPhT - Certified Pharmacy Technician
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
Timeline
Chief Operating Officer and Founder
Self-employeed
05.2023 - Current
Pharmacy Technician
Walgreens
12.2022 - 01.2024
Certified Clinical Medical Assistant
Noblesville Urgent Care
06.2022 - 01.2023
Bachelor of Science - Business Administration
Kentucky State University
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