Shania Campbell
Jacksonville,FL
Summary
Cheerful and upbeat worker with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
9
9
years of professional experience
Work History
Assistant Infant Teacher
Primrose School of Glen Kernan
Jacksonville, FL
02.2023 - Current
- Interacted with families to ensure strong partnerships between home and school environments.
- Attended required training sessions related to curriculum implementation or health and safety regulations.
- Ensured safety of all students at all times by following established procedures and guidelines.
- Encouraged language development through storytelling, singing songs or reading aloud from age appropriate books.
Color Guard Instructor
Bartram High School
Jacksonville , FL
09.2022 - Current
- Communicated with coaches and athletes to discuss tournaments, competitions and other events.
- Assessed player abilities and assigned positions according to individual strengths.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Adhered strictly to rules and regulations of activities department and district.
Loan Processor
Fiber Mortgage
St John’s, FL
01.2021 - 09.2022
- Researched customer accounts for any discrepancies or outstanding payments.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Analyze loan files, including review of borrower's income, assets and credit, verified compliance to specific underwriting criteria and input new loans into designated software.
- Generate estimates clients requested, send pre-approval letters to agents and confirmed receipt of verification of employment documentation.
- Acts as liaison between borrowers and other third parties such as realtors, title companies and loan company management.
- Order, prepare and verifies documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Review historical customer accounts to assess payment compliance and adherence to loan terms.
- Check applicant credit, personal references and employment histories.
- Maintain up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Work with third-party vendors to address and clear loan closing requirements.
- Interviewed customers to obtain financial information, payment history and other relevant details.
Customer Service Representative Technician
Concentrix
Jacksonville, Florida
09.2020 - 12.2020
- Asked probing questions to determine service needs and accurately input information into system
- Offered custom troubleshooting to assist problem resolution and restore service levels.
- Issued product and service recommendations according to specified queries.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered 30 phone calls daily to resolve Apple related customer issues, or directed to designated individuals or departments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Color Guard Instructor
Fletcher high school
Neptune Beach, FL
12.2018 - 04.2020
- Instructed students on proper equipment handling, flag spinning, rifle tossing and saber twirling.
- Planned practices to ensure that all elements of the routine were perfected in time for competition.
- Served as a mentor for new members of the Color Guard team.
- Collaborated with other instructors on choreography ideas and color guard strategies.
- Demonstrated proper technique to Color Guard team members during training sessions.
Kitchen Manager
The Learning Experience
Jacksonville, FL
12.2018 - 11.2020
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Received, organized and rotated paper goods and food ingredients.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Priced and ordered food products, kitchen equipment and food service supplies.
Infant Teacher
The Learning Experience
Jacksonville, FL
12.2016 - 12.2018
- Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
- Implemented hands-on, play-based strategies for experiential learning.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Communicated with children's parents and guardians about daily activities, behaviors and problems
Cashier
McDonald’s
Jacksonville, FL
01.2015 - 12.2016
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Oakleaf High School
Orange Park, FL05.2016
Skills
- Call center experience
- Troubleshooting
- Customer service
- Critical thinking
- Conflict resolution
- Working collaboratively
- Microsoft Office
- Decision-making
- Work ethic
- First Aid Training
- Attention to Detail
- File Management
- Loan Servicing
Affiliations
- Color Guard Instructor for over 8 years, winning numerous awards and trophies that highlight the excellence of my groups.
- Advanced dancer who takes multiple classes throughout the year to perfect my craft.
References
References available upon request.
Timeline
Assistant Infant Teacher
Primrose School of Glen Kernan
02.2023 - Current
Color Guard Instructor
Bartram High School
09.2022 - Current
Loan Processor
Fiber Mortgage
01.2021 - 09.2022
Customer Service Representative Technician
Concentrix
09.2020 - 12.2020
Color Guard Instructor
Fletcher high school
12.2018 - 04.2020
Kitchen Manager
The Learning Experience
12.2018 - 11.2020
Infant Teacher
The Learning Experience
12.2016 - 12.2018
Cashier
McDonald’s
01.2015 - 12.2016
High School Diploma -
Oakleaf High School
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