Shania Fedele
Portsmouth,OH
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Billing Specialist
Portsmouth Emergency Ambulance Service
10.2019 - 01.2020
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Implemented cost-saving measures by identifying and eliminating inefficiencies in billing process.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Certified Dental Assistant
Dr.Gohmann D.D.S
10.2018 - 01.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Certified Dental Assistant
Mid-America Health Inc.
08.2018 - 09.2018
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Dental Front Office Receptionist/ Dental Assistant
Dr.Gohmann D.D.S
07.2015 - 08.2018
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Organized and maintained accurate records, improving data management processes.
- Managed high call volumes with professionalism, resulting in improved client relations.
- Scheduled, coordinated and confirmed appointments and meetings.
Cashier/Sales Associate
Walmart
11.2014 - 06.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Operated cash register to record transactions accurately and efficiently.
Geriatric Nursing Aide
Minford Retirement Center
07.2014 - 11.2014
- Ensured proper nutrition for patients by assisting with meal preparation, feeding assistance when needed.
- Provided emotional support for geriatric patients, fostering a sense of trust and companionship.
- Enhanced patient comfort by providing individualized care and addressing specific needs.
- Prevented skin breakdown by regularly repositioning patients and monitoring pressure areas closely.
- Promoted patient independence by assisting with activities of daily living while encouraging self-care abilities.
- Assisted in maintaining a clean, safe environment for elderly patients to prevent falls and injuries.
Education
No Degree - Dental Assisting
Scioto County Career Technical Center
Lucasville, OH10-2018
High School Diploma -
Minford High School
Minford, OH05-2014
Skills
- Insurance verification
- Invoice processing
- Customer service
- Customer engagement
- HIPAA compliance
- Patient account management
- Record preparation
- Patience and composure
- Reliability and punctuality
- Customer focus
- Time management
Certification
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB)
Timeline
Billing Specialist
Portsmouth Emergency Ambulance Service
10.2019 - 01.2020
Certified Dental Assistant
Dr.Gohmann D.D.S
10.2018 - 01.2019
Certified Dental Assistant
Mid-America Health Inc.
08.2018 - 09.2018
Dental Front Office Receptionist/ Dental Assistant
Dr.Gohmann D.D.S
07.2015 - 08.2018
Cashier/Sales Associate
Walmart
11.2014 - 06.2015
Geriatric Nursing Aide
Minford Retirement Center
07.2014 - 11.2014
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB)
No Degree - Dental Assisting
Scioto County Career Technical Center
High School Diploma -
Minford High School
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