Shania Francis

• Enforce security policies, detain and question individuals as needed, work with facility management on safety and loss control, and maintain strict control of property access and traffic, while completing necessary logs and incident reports

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.

• Ensure the safety and security of mall patrons, employees, and property by patrolling, monitoring surveillance, responding to emergencies, and maintaining order

• Responsible for maintaining detailed knowledge of all emergency response procedures

• Patrolled and monitored premises in company vehicle and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.