Summary
Overview
Work History
Education
Skills
Timeline
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Shania Fretwell

Houston,TX

Summary

I have over 8 years of customer service experience and over 5 in management. I'm dedicated and enthusiastic about exceeding goals and showing that I am resourceful in meeting company, employee and customer needs. Highly motivated to take on new challenges.

Overview

6
6
years of professional experience

Work History

Shift Lead

Walgreens
Houston, TX
11/10/22 - Current
  • Assisted in the training of new employees.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Provided guidance and support to other team members as needed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Implemented company policies consistently across all shifts.

Assistant Manager

Beauty Master
Atlanta, TX
02.2018 - 11.2022
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Produced thorough, accurate and timely reports of project activities.

Education

High School Diploma -

Westlake High School
Atlanta, GA
05-2017

Skills

  • Decision-making capabilities
  • Sales proficiency
  • Team motivation
  • Cash Handling
  • Team Leadership
  • Training Assistance
  • Sales expertise
  • Problem-Solving
  • Staff Development
  • Goal Setting and Tracking

Timeline

Assistant Manager

Beauty Master
02.2018 - 11.2022

Shift Lead

Walgreens
11/10/22 - Current

High School Diploma -

Westlake High School

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Shania Fretwell