Shania Grant
Hollywood,FL
Summary
Organized and analytical college graduate with an Associate of Arts degree, seeking an entry-level position to leverage strong clerical and team support skills. Proficient in scheduling meetings, managing office operations, and ensuring customer satisfaction. Committed to punctuality and meeting office demands while contributing to team success. Eager to apply time management and organizational abilities to support company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk & Medical Assistant
Women's Health Of South Broward
Memorial West Hospital
05.2025 - Current
- Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
- Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
- Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assist During Annual Exams
Office Services Assistant
Bernstein Chackman Liss Attorneys At Law
Hollywood, FL
06.2023 - 08.2024
- Scheduled appointments for staff members using Outlook calendar system.
- Organized and maintained filing systems for confidential documents.
- Maintained confidentiality of sensitive information and documents.
- Ordered office supplies and managed inventory levels.
- Performed data entry tasks with accuracy and speed.
- Scanned inbound and outbound packages to sort for destination.
- Managed daily office operations and maintained a clean and efficient workspace.
- Printed documents on behalf of the office personnel when needed.
- Answered phones and routed calls to appropriate personnel.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
COVID SCREENER
Alliance Health
09.2021 - 02.2022
- Oversaw in-person and curbside patient registration and processing.
- Performed nasal swab and rapid antibody testing via blood droplet collection.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Processed positive and negative test responses according to established protocols and reporting requirements.
- Documented novel coronavirus screening assessments.
- Collected and treated patient samples to test for COVID-19 infection.
- Inventoried and ordered medical and office supplies.
- Recorded patient vital signs prior to beginning medical procedures.
- Scheduled patients for appointments and maintained master calendar.
- Completed necessary reports and documentation on time and to specifications.
- Disinfected tools, equipment and surfaces between patients.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Actively listened to customers, handled concerns quickly and escalated.
- Set up medical laboratory equipment.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Maintain and follow standard quality, safety, environmental and infection control policies and procedures.
- Schedule follow-up visits to monitor patients or evaluate health or illness care.
- Greet and log in patients arriving at office or clinic.
PHLEBOTOMY TECHNICIAN
Mako Medical Laboratories
05.2020 - 09.2021
- Maintain accurate, detailed reports and records.
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Check patients in and double check insurance and verify identity.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Spoke with patient to gather information for lab records, dating and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Assisted with office procedures by monitoring patient flow.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Prepare rooms, sterile instruments, equipment, or supplies and ensure that stock of supplies is maintained.
Education
Associate of Arts -
BROWARD COLLEGE
Pembroke Pines, FL05-2025
Patient Care Technician -
Sheridan Technical College
Hollywood, FL01.2020
High School Diploma -
STRANAHAN HIGH SCHOOL
Fort Lauderdale, FL06.2018
Skills
- Teamwork and collaboration
- Communication
- Decision making
- Active listening
- First aid / CPR
- Dependable and responsible
- Data entry and clerical support
- Organization and time management
- Critical thinking
- Problem solving
- Patient care
- Phlebotomy techniques
- Office administration
- Customer service
- Telephone inquiries
- Scheduling and planning
- Filing and data archiving
- HIPAA compliance
- Patient scheduling
- Patient registration
- Insurance verification
- Medical billing
- Paperwork coordination
- Telephone etiquette
Certifications Courses
Patient Care Technician
BLS Certified and Licensed
Certification
SCPro™ Fundamentals - Customer Service Operations
Patient Care Technician
Affiliations
entrepreneur
Timeline
Front Desk & Medical Assistant
Women's Health Of South Broward
05.2025 - Current
Office Services Assistant
Bernstein Chackman Liss Attorneys At Law
06.2023 - 08.2024
COVID SCREENER
Alliance Health
09.2021 - 02.2022
PHLEBOTOMY TECHNICIAN
Mako Medical Laboratories
05.2020 - 09.2021
Patient Care Technician -
Sheridan Technical College
High School Diploma -
STRANAHAN HIGH SCHOOL
Associate of Arts -
BROWARD COLLEGE