Shania Houston
Syracuse
Summary
Detail-oriented Account Manager with distinguished knowledge of high-volume scheduling and the ability to work efficiently under pressure. Adept at independently managing client relationships, following up with healthcare professionals and patients, and ensuring accurate record-keeping and appointment confirmations. Offers extensive knowledge of medical regulations, healthcare policies, and credentialing requirements. Highly skilled in shift promotion, staffing coordination, and providing administrative excellence while upholding patient confidentiality. Committed to supporting informed patient care, streamlining scheduling processes, and delivering exceptional service to both clinical staff and healthcare partners.
Overview
14
14
years of professional experience
Work History
Scheduling Specialist /Regional Account Manager
Nurse Connection Staffing
Syracuse
10.2023 - Current
- Recruited and onboarded new candidates across the WNY region to meet staffing needs and ensure workforce reliability.
- Assisted in the recruitment process by conducting interviews with potential candidates.
- Provided support in resolving scheduling conflicts between employees.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Collaborated with other departments to coordinate resources when necessary.
- Coordinated with department managers to adjust employee schedules as needed.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Facilitated the scheduling of contracts for healthcare workers, aligning resources with client needs effectively.
- Verified schedule accuracy and consistency to ensure seamless operations.
Scheduling Coordinator
Provalidus Medical Staffing
Syracuse
01.2023 - 09.2023
- Provided 24/7 on-call support monthly to ensure seamless scheduling and coordination with external staff and healthcare facilities.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Developed effective scheduling processes to achieve production objectives.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Gathered employee and staff data to develop monthly work schedules.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
MEDICAL OFFICE COORDINATOR
Family Care Medical Group
Syracuse
08.2022 - 01.2023
- My responsibility as a medical offical coordinator is to ensure the office is running smoothly and properly handling patient records.
- Answering inbound administrative calls from patients and provide information to patients as appropriate
- Coordinating with patient and/or referred physician to collect and/or send medical records
- Daily use of Medent system
- Data entry, file organization in a timely manner
- Complete divisional requests for filing, faxing, scanning, copying, answering phones, data entry and other errands in a timely manner
- Refer patients to appropriate resources/clinical areas.
- Responsible for completing regular tasks without repeated instructions
- Ensure that physicians get all relevant outside medical records that are received and scanned into Medent in advance of consultation.
- Routinely check voicemail and return calls to patients within 24 hours
PATIENT SCHEDULER
Aspen Dental Management Inc.
East Syracuse
05.2018 - 03.2021
- My responsibility as a scheduler is to take inbound calls and assist new patients with getting set up and prepared for their first appointment as a new patient. This includes collecting sensitive information such as residential information as well as insurance information along with social security numbers.
- Used EPMS to schedule patients.
- Verified insurance coverage and obtained pre-authorizations.
- Reviewed new patient paperwork before scheduling appointments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
ENVIRONMENTAL SERVICES
Upstate Medical University
Syracuse
02.2018 - 03.2019
- As an environmental services employee my main responsibility is to provide housekeeping for the patients on the Labor and Delivery floor. Duties include but not limited to
- Removing trash
- Changing soiled linen
- Dusting, mopping and cleaning of patients' room
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
Wegmans Food Supermarkets Inc.
Dewitt
02.2011 - 06.2018
- As a cashier I'm responsible for handling groceries, credit cards, and money with each customer and making sure their experience at Wegmans was fulfilling. I also had to be swift and able to multitask in a busy and crowded area.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
Education
Associate of Applied Science - Pre- Nursing
Onondaga Community College
Syracuse, NY08-2027
High School Diploma -
Corcoran Highschool
Syracuse, NYSkills
- Typing 45 WPM
- Verifying insurance
- Patient scheduling
- Data entry
- Medical terminology
- Multitasking and prioritizing
- Customer Service
- Leadership
- Independent work flow management
- Professional communication
- Schedule coordination
- Account management
- Credentialing and compliance tracking
- Shift promotion and sales support
- Healthcare staffing and recruitment
- Client and candidate relationship building
- Problem resolution
Timeline
Scheduling Specialist /Regional Account Manager
Nurse Connection Staffing
10.2023 - Current
Scheduling Coordinator
Provalidus Medical Staffing
01.2023 - 09.2023
MEDICAL OFFICE COORDINATOR
Family Care Medical Group
08.2022 - 01.2023
PATIENT SCHEDULER
Aspen Dental Management Inc.
05.2018 - 03.2021
ENVIRONMENTAL SERVICES
Upstate Medical University
02.2018 - 03.2019
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
Wegmans Food Supermarkets Inc.
02.2011 - 06.2018
Associate of Applied Science - Pre- Nursing
Onondaga Community College
High School Diploma -
Corcoran Highschool