Shania Jensen
Roseville,CA
Summary
To work as a Sales Operations Manager, coordinate multiple commercial activities for our account teams to speed execution of account sales initiatives to efficiently grow operating profits and revenues year to year. and be a valuable team member in diverse fast paced environment. Work in an environment where cooperation, credibility, candor, consistency and a commitment to exceptional performance. To work independently and effectively to support all departments and communicate with account and field teams and be a valuable team member in diverse fast paced environment.
Overview
26
26
years of professional experience
Work History
Digital Loyalty Engagement Specialist
Phillip Morris International
01.2021 - 08.2026
- Identify, build and administer retail customer digital loyalty programs consistent with PMI strategies.
- Work closely with PMI’s retail chains, trade marketing, ASM’s and KAM’s in developing digital content for customer DLP programs.
- Develop and maintain good working relationships with retail chains category managers and key decision makers.
- Utilized data systems to evaluate DLP performance, identifying opportunities to enhance program efficiency and expansion.
- Built and maintained DLP promotions in Salesforce and Excel, communicating program details and results to sales and management teams.
- Managed administrative tasks consistently and accurately to support DLP operations.
- Play a key role in DLP trade spending and forecasting.
Business Operations Coordinator
Baker Energy Team Inc.
Roseville, CA
02.2017 - Current
- Developed and implemented new business processes to increase effectiveness and efficiency.
- Coordinated project team processes and tracked follow-up on project tasks to ensure timely completion.
- Determines priorities concerning scheduling conflicts, coordinates meetings.
- Assist HR in onboarding new hires.
- Assisted in tracking sales data and maintaining CRM to support sales initiatives.
- Prepared reports by collecting and analyzing information, securing data through regular database backups.
- Utilized MS PowerPoint, Word, Excel, databases, email, travel, and accounting systems for various tasks.
- Maintain confidentiality of files and file information at all times.
Business Operations/Coordinator
NorCal Commercial Air, Inc
Roseville, CA
04.2007 - 02.2016
- Negotiate Contracts with Building Owners and Property Managers.
- Review support requests, initiate incidents, and support the implementation of system improvements.
- Coordinate Quarterly Maintenance Service Contracts for Building.
- Perform Cost Benefit analysis on programs.
- Organizes budgets, and tasks associated with the project, including scheduling team meetings, and preparing agendas.
- Issue Purchase Orders and invoices for equipment fulfillment.
Service Sales Executive
Johnson Controls Inc.
West Sacramento, CA
08.2004 - 04.2007
- Negotiated contracts with building owners and property managers to secure favorable terms.
- Coordinated quarterly maintenance service contracts for buildings, ensuring compliance and timely execution.
- Coordinated with general contractors and subcontractors on all aspects of mechanical building operations, facilitating smooth project execution.
- Perform Cost Benefit analysis on internal programs.
- Developed and implemented new business processes to increase effectiveness and efficiency.
Inside Sales and Marketing Manager
Wyle Electronics
Santa Clara, CA
05.2000 - 01.2004
- Managed inside sales and marketing for high-volume system integrators nationwide, driving strategic initiatives.
- Achieved sales totaling 150 million dollars.
- Developed and maintained excellent relationships with customers, ensuring satisfaction and repeat business.
- Cultivated strong relationships with vendors to enhance product availability and support sales efforts.
- Utilize available stock and special purchase programs to meet both customer requirements and sales objectives.
- Utilized reports to keep sales managers and division managers appraised of monthly sales potential.
- Specialize in the sales of System Products: CPUs D-RAMS, SIMM Modules, motherboards, PC add-in cards and hard drives.
- Provide information on product specifications, pricing, and availability.
Education
Certificate -
Fundamentals of Human Resources
01-2019
California Real Estate License -
01-2007
Business Fundamentals, Business Accounting 1, Business Accounting 11
SaddleBack College
Mission Viejo, CA01-2001
Mission College
Santa Clara, CA01-1996
Skills
- Excel
- Word
- PowerPoint
- Outlook
- Teams
- SharePoint
- MSA
- Salesforce CRM
- Teamwork skills
- Power BI
- Data analysis
- Attention to detail
- Brand awareness
- Communication skills
- Salesforce CRM
Timeline
Digital Loyalty Engagement Specialist
Phillip Morris International
01.2021 - 08.2026
Business Operations Coordinator
Baker Energy Team Inc.
02.2017 - Current
Business Operations/Coordinator
NorCal Commercial Air, Inc
04.2007 - 02.2016
Service Sales Executive
Johnson Controls Inc.
08.2004 - 04.2007
Inside Sales and Marketing Manager
Wyle Electronics
05.2000 - 01.2004
Certificate -
Fundamentals of Human Resources
California Real Estate License -
Business Fundamentals, Business Accounting 1, Business Accounting 11
SaddleBack College
Mission College