Draziyo Amuda
Cedar Rapids
Summary
Knowledgeable and dedicated customer service professional with extensive years of service in the industry. Solid team player with outgoing, positive demeanor and willingness to learn. Organized and dependable by managing multiple priorities with a positive attitude. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and contributing to the businesses success.
Overview
9
9
years of professional experience
Work History
Int Digital Engagement Specialist
Transamerica Life Insurance Company
07.2018 - Current
- Optimized customer support via online webchat.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed and updated databases to handle customer data.
- Provided excellent customer care by responding to requests, assisting with products and services including navigational support.
- Trained/Mentored peers on procedures and company services.
- Cross-trained and provided back up support for customer service center by taking calls.
Transamerica Temp
Aerotek
12.2017 - 07.2018
- Cross-trained in the Retirement Analysis Department by processing participant Death Claims and handled participant calls.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Thomas L Cardella & Associates
09.2017 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally regarding credit reports.
- Sold Lexington Law Firm Credit Repair Service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Returns Processor
Nordstrom
05.2015 - 08.2017
- Operated pallet jack.
- Unloaded, inspected and stored damaged and returned products.
- Distributed returned merchandise to appropriate warehouse departments or palletized for liquidation.
- Adhered to company safety guidelines to minimize warehouse accidents.
Education
No Degree - Liberal Sciences
Kirkwood Community College
Cedar Rapids, IAHigh School Diploma -
Thomas Jefferson High School
Cedar Rapids, IA05.2013
Skills
- Teamwork
- Work Ethic
- Leadership
- Motivating others
- Problem-solving
- Communication
- Train Employees
- Paris III
- AWD Chorus
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Accomplishments
2019-2020 Advocacy Champion Leadership Group
Timeline
Int Digital Engagement Specialist
Transamerica Life Insurance Company
07.2018 - Current
Transamerica Temp
Aerotek
12.2017 - 07.2018
Customer Service Representative
Thomas L Cardella & Associates
09.2017 - 12.2017
Customer Returns Processor
Nordstrom
05.2015 - 08.2017
No Degree - Liberal Sciences
Kirkwood Community College
High School Diploma -
Thomas Jefferson High School