Shania Jones
Decatur,GA
Summary
Dedicated production worker with a strong work ethic at Chaparral Boats, skilled
in equipment operation and quality inspections. Proven ability to enhance team
efficiency and ensure safety compliance. Recognized for effective communication
and training new employees, contributing to a collaborative and productive work
environment.
Diligent Production Worker with solid background in production processes and
hands-on involvement in assembly line operations. Known for ensuring product
quality and maintaining safety standards. Demonstrates proficiency in machine
operation and teamwork.
Overview
5
5
years of professional experience
Work History
Insurance Customer Service Representative
Loya Lnsurance
02.2024 - Current
- Assisted customers with policy inquiries and claims processing.
- Resolved customer issues through effective communication and problem-solving techniques.
- Provided accurate information regarding insurance products and services to clients.
- Maintained up-to-date knowledge of industry regulations and company policies.
Customer Service Representative
Badcock Home Furniture
07.2022 - 06.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed sales transactions accurately, ensuring timely order fulfillment and inventory management.
- Maintained comprehensive product knowledge to offer tailored recommendations to customers.
- Managed customer complaints with empathy, providing effective solutions to restore confidence.
- Executed follow-up calls to ensure customer satisfaction post-purchase, reinforcing positive relationships.
Production Worker
Chaparral Boats
08.2020 - 06.2022
- Operated assembly line machinery to produce high-quality boat components efficiently.
- Collaborated with team members to streamline production processes and reduce downtime.
- Conducted quality inspections on finished products to ensure compliance with safety standards.
- Trained new employees on operational procedures and safety protocols effectively.
- Assisted in inventory management by tracking materials and supplies for production needs.
- Followed safety procedures and guidelines to maintain safe working environments.
Education
High School Diploma - General Studies
Valdosta High School
Valdosta, GA05.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Computer proficiency
- Complaint handling
- Payment processing
- Call management
- Appointment scheduling
- De-escalation techniques
- Dispute resolution
- Product sales
- Call center experience
Timeline
Insurance Customer Service Representative
Loya Lnsurance
02.2024 - Current
Customer Service Representative
Badcock Home Furniture
07.2022 - 06.2025
Production Worker
Chaparral Boats
08.2020 - 06.2022
High School Diploma - General Studies
Valdosta High School