Shania Jordan
Marion,Ohio
Summary
Dynamic Licensed Health Insurance Agent at Results CX, adept at tailoring health plans to client needs while leveraging strong problem-solving skills and emotional support. Proven ability to enhance client relationships and streamline processes, ensuring satisfaction and compliance with HIPAA regulations. Committed to delivering exceptional service and fostering trust.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Results CX
Marion, OH
08.2025 - 12.2025
- Facilitated selection of suitable health insurance plans tailored to individual client needs.
- Educated clients on policy benefits, coverage options, and claims procedures.
- Resolved client inquiries and issues through effective communication techniques.
- Collaborated with team members to enhance workflow efficiency and customer service practices.
Private Nanny
Mcdaniel
Marion, ohio
01.2025 - 08.2025
- Planned daily educational activities and playtime to foster child development.
- Prepared healthy meals and snacks tailored to dietary needs and preferences.
- Provided tutoring and assisted with homework across various subjects as required.
- Maintained regular communication with parents regarding children's progress and experiences.
Life Insurance Agent
symmetry Financial Group
marion, ohio
03.2025 - 05.2025
- Educated clients on life insurance products and policy options to enhance understanding.
- Conducted needs analysis to identify optimal coverage for clients.
- Established strong relationships with clients through consistent communication and follow-ups.
- Collaborated with team members to enhance service delivery and client satisfaction.
Private Nanny
Schillinger
01.2022 - 05.2024
- Collaborated with parents to establish household boundaries, ensuring consistency across environments.
- Maintained organized home environment to support optimal child development through regular tidying.
- Provided nutritious meals and snacks tailored to dietary restrictions, promoting balanced nutrition.
- Enhanced emotional well-being of children by offering attentive care and nurturing relationships.
- Addressed challenging behavioral issues with appropriate discipline strategies and proactive parent communication.
- Ensured safety and comfort of children by vigilant monitoring and addressing potential hazards.
- Developed engaging games and activities using arts and crafts to foster learning and verbal skills.
- Managed children's schedules to facilitate timely completion of homework and extracurricular activities.
Nurse's Aid
Brookdale Assisted Living
08.2021 - 01.2022
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Followed directions of licensed nurses to administer medications and treatments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Private Nanny
Sutton
01.2018 - 06.2021
- Cultivated strong communication with parents to update on children's progress and needs.
- Facilitated play, meals, hygiene, and socialization for children during activities.
- Collaborated with parents to establish household rules, ensuring consistency across environments.
- Maintained clean, organized home environment to support optimal child development.
- Managed children's schedules for timely completion of homework and activities.
- Engaged children in age-appropriate activities to promote learning and development.
- Transported children to school, medical appointments, and extracurricular activities effectively.
- Provided developmentally appropriate activities tailored to children's interests.
Waitress and Event Assistant
Marion Country Club
11.2016 - 01.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Stocked, monitored, and maintained inventory of diverse products.
Lifeguard
Local Country Club
05.2016 - 08.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Elgin High School
Marion, OH05.2018
Skills
- Patience and understanding
- Health insurance knowledge
- Friendly demeanor
- Reliability and trustworthiness
- Approachability
- Emotional support
- Activity planning
- Problem-solving skills
- Critical thinking
- Computer proficiency
- Client relationship management
- Appointment scheduling
- Email marketing strategies
- Cold calling techniques
- Licensing knowledge
- Policy analysis
- Problem solving
- HIPAA
References
- Christine Schillinger, (415)640-1331
- Niki Williams, (740)751-9203
- Brenden Goodwin, (740)361-9294
Certification
- Life & health insurance license
- HIPPA verified
Affiliations
- Advocated for animal welfare and pet adoption efforts in the community.
- Contributed to strategic planning and decision-making for the organization.
- Collaborated with fellow board members to drive support for animal-related initiatives.
Timeline
Licensed Health Insurance Agent
Results CX
08.2025 - 12.2025
Life Insurance Agent
symmetry Financial Group
03.2025 - 05.2025
Private Nanny
Mcdaniel
01.2025 - 08.2025
Private Nanny
Schillinger
01.2022 - 05.2024
Nurse's Aid
Brookdale Assisted Living
08.2021 - 01.2022
Private Nanny
Sutton
01.2018 - 06.2021
Waitress and Event Assistant
Marion Country Club
11.2016 - 01.2018
Lifeguard
Local Country Club
05.2016 - 08.2016
High School Diploma -
Elgin High School
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