Tameika Cathey
Atlanta,GA
Summary
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
12
12
years of professional experience
Work History
Results Associate
Results CX
08.2025 - 10.2025
- Ability to handle multiple phone lines with inbound and outbound calls.
- Recorded votes for shareholders.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed performance metrics to identify areas for process improvement and best practices.
- Implemented customer feedback systems to drive service enhancements and satisfaction levels.
Patient Financial Services Representative
Bioventus LLC
01.2021 - 05.2025
- Maintained a high level of confidentiality when dealing with sensitive medical records or financial information.
- Reviewed EOB's statements from insurance companies to verify coverage and eligibility status.
- Adhered to HIPAA guidelines at all times when handling protected health information.
- Provided excellent customer service in answering inquiries from patients and families regarding billing issues.
- Utilized advanced problem-solving abilities to identify and resolve discrepancies on patient accounts.
- Answered customer questions regarding problems with accounts.
OR Surgery Scheduler
Methodist Healthcare
01.2019 - 01.2021
- Provided excellent customer service by responding promptly and accurately to patient inquiries regarding procedures and appointments.
- Efficiently managed patient scheduling and registration processes, ensuring accuracy of information and compliance with HIPAA regulations.
- Developed strong relationships with surgeons and office staff to facilitate an efficient workflow.
- Registered and scheduled appointments for patients according to availability.
- Organized medical records for surgeries prior to the day of surgery, ensuring all necessary documents were available.
Virtual Patient Registration
St Jude Children's Research Hospital
01.2014 - 04.2019
- Assisted supervisor with training new staff members on the proper use of computer software programs related to the registration process.
- Proficiently operated office equipment including computers, scanners, copiers and fax machines.
- Successfully collaborated with other departments within the healthcare facility to ensure smooth transition of services for each patient visit.
- Operated automated systems to update patient records, verify insurance eligibility, and schedule appointments.
- Maintained a high level of customer service by providing timely responses to inquiries regarding the registration process.
- Familiarized patients with paperwork, answered questions about insurance coverage, and provided complete explanations for policies and procedures.
Education
High School Diploma -
Southside High
Memphis06.1997
Skills
- Problem-solving abilities
- Excellent Communication
- Data entry proficiency
- Professionalism
- Payment Processing
- Attention to Detail
- Microsoft Office
- Reliability
- Patient Registration
- Time Management
- Leadership qualities
- Courteous and professional
Timeline
Results Associate
Results CX
08.2025 - 10.2025
Patient Financial Services Representative
Bioventus LLC
01.2021 - 05.2025
OR Surgery Scheduler
Methodist Healthcare
01.2019 - 01.2021
Virtual Patient Registration
St Jude Children's Research Hospital
01.2014 - 04.2019
High School Diploma -
Southside High