Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shania Machado

Swansea,MA

Summary

Dynamic professional with a proven track record at Walmart and Dunkin' Donuts, excelling in customer service and organizational skills. Achieved high satisfaction ratings through exceptional attention to detail and efficient problem-solving. Skilled in cash handling and fostering positive customer relationships, significantly enhancing team performance and workplace morale.

Overview

5
5
years of professional experience

Work History

Personal Shopper

Walmart
12.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.

Crew Member

Dunkin' Donuts
10.2024 - 12.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.

Shift Leader

Dunkin' Donuts
10.2019 - 07.2021
  • Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
  • Improved team performance with regular feedback sessions and targeted skill development initiatives.
  • Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
  • Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

Early Childhood Care And Education

Penn Foster Career School
Scranton, PA

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Relationship building
  • Online order processing
  • Prioritizing orders
  • Upbeat and outgoing attitude
  • Heavy lifting
  • Payment processing
  • Accurate money handling
  • Sales proficiency
  • Deadline driven
  • Time management
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Cash handling

Languages

Portuguese
Native or Bilingual

Timeline

Personal Shopper

Walmart
12.2024 - Current

Crew Member

Dunkin' Donuts
10.2024 - 12.2024

Shift Leader

Dunkin' Donuts
10.2019 - 07.2021

Early Childhood Care And Education

Penn Foster Career School

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Shania Machado