Hi, I’m
Shania Malcolm
Residential Counselor
Springfield,MA
Summary
Compassionate Residential Counselor offering 3 years of hands-on experience implementing recovery methods, assisting with mental and behavioral challenges and supporting resident goals while encouraging responsibility and independence. Motivational and warm professional certified in CPR, First Aid, Safety care, and also EEC cleared. Commended for enhancing standard of living 100% by facilitating and executing activities to encourage social interaction among residents.
Overview
5
years of professional experience
1
Certification
Work History
Children’s studySpringfield, MA
Relief Residential Counselor
05.2019 - Current
Job overview
- Working at The Children’s study home I work with children who have experienced extensive amount of trauma in their homes. Boys ages 6-12 and girls ages 13-18.
- Our mission at The children’s study home is to prepare our residents to return home, being adopted or living in foster homes.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
ServiceNetPalmer, MA
Residential Counselor
10.2019 - 04.2020
Job overview
- While working at ServiceNet a residential counselor I was responsible for 4 female clients all above age of 55.
- Cleaning, cooking, and assisting with showers as needed
- Taking clients out and playing games with them was also Apart of our everyday routine.
Simos WarehouseEnfield, CT
Warehouse Associate
07.2019 - 08.2019
Job overview
- Packing,inducting and pricing items.
- Worked safely around moving machinery.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Performed inventory control, such as counting and stocking merchandise.
- Checked packages and merchandise for damage and notified vendors.
Stop and Shop SupermarketWest Springfield, MA
Sales Associate/Cashier
04.2018 - 04.2019
Job overview
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Issued receipts and processed refunds, credits or exchanges.
- Answered questions about store policies and addressed customer concerns.
Toys 'R' UsSpringfield, MA
Sales Associate/Cashier
10.2017 - 12.2017
Job overview
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by monitoring shopper behavior.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Six Flags, IncAgawam, MA
Cashier/Cook
10.2016 - 10.2016
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
American International CollegeSpringfield, MA
Bachelor of Arts from Sociology
05.2022
High School of CommerceSpringfield, MA
High School Diploma
06.2018
Skills
- Organizational skills (4 years)
- Customer Service
- Fast learner
- Team player
- Experience with Children
- Childcare
- Developmental Disabilities Experience
- Social Work
- Caregiving
- Behavioral Health
- Behavior Management
- Certifications and Licenses
- Incident Documentation
- Staff Communication
- Trauma-Informed Care
- Direct Care
- Daily Living Skills Instruction
Certification
CPR Certification
First Aid Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Residential Counselor
ServiceNet
10.2019 - 04.2020
Warehouse Associate
Simos Warehouse
07.2019 - 08.2019
Relief Residential Counselor
Children’s study
05.2019 - Current
Sales Associate/Cashier
Stop and Shop Supermarket
04.2018 - 04.2019
Sales Associate/Cashier
Toys 'R' Us
10.2017 - 12.2017
Cashier/Cook
Six Flags, Inc
10.2016 - 10.2016
American International College
Bachelor of Arts from Sociology
High School of Commerce
High School Diploma
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