SHANIA MONTOYA
Lithonia,GA
Summary
Motivated dental assistant with advanced customer service skills and a proven track record in patient care and education. Expertise in supporting optimal oral health outcomes through effective communication and teamwork. Recognized for high productivity and efficient task completion, contributing to practice growth and stability. Skilled in assisting dental procedures and maintaining infection control practices to ensure patient comfort and safety.
Overview
4
4
years of professional experience
Work History
Dental Assistant
Great Expressions
Conyers, Georgia
11.2025 - Current
- Assisted in patient intake by completing initial assessments and gathering medical histories.
- Scheduled and confirmed patient appointments, ensuring efficient use of the dentist's time.
- Maintained accurate patient records, including treatment notes and billing information.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Took digital X-rays of teeth using radiographic equipment.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
Dental Assistant
Dent1st
Atlanta, GA
11.2023 - Current
- Provided chair-side assistance during dental procedures, including instrument handling and suction management.
- Educated patients on oral health to promote better hygiene practices.
- Took preliminary impressions for custom dental work fabrication.
- Collaborated with dental hygienists and team members to ensure comprehensive patient care.
- Scheduled and confirmed patient appointments, optimizing dentist's time management.
- Trained new staff on office procedures and patient care protocols to increase efficiency.
- Facilitated patient comfort during procedures through attentive support.
Dental Assistant/Receptionist
McDonald Dental
Peachtree Corners, GA
03.2022 - 11.2023
- Accurately managed and maintained patient records to ensure compliance with regulations.
- Reviewed and uploaded medical records data for seamless access and organization.
- Scheduled appointments and verified insurance to optimize patient flow and services.
- Provided chair-side assistance to dentists and hygienists during cleanings and extractions.
- Maintained and sterilized dental equipment using autoclave sterilizer to uphold safety standards.
AE Customer Care
Alight Public Relations
Atlanta, GA
09.2021 - 03.2022
- Managed high volumes of inbound and outbound calls in a fast-paced environment to build, cultivate and establish lucrative client relationships by providing the highest level of professionalism and knowledgeable service.
- Identified consumer needs, clarified information, and researched issues to provide alternative solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Dental Assistant - Dental
United Education Institute
Stone Mountain, GA05.2022
High School Diploma -
Miller Grove High School
Lithonia, GA05.2018
Skills
- Administration and documentation
- Reporting and scheduling
- Medical records management
- Customer service and support
- Computer proficiency
- Call center operations
- Problem resolution strategies
- Microsoft Office and Teams
- Remote work efficiency
- Digital radiography expertise
- Patient education and engagement
- Surgical assistance skills
- Team collaboration techniques
- Appointment coordination
- Effective communication skills
- Dental terminology knowledge
- Dental impression specialization
Timeline
Dental Assistant
Great Expressions
11.2025 - Current
Dental Assistant
Dent1st
11.2023 - Current
Dental Assistant/Receptionist
McDonald Dental
03.2022 - 11.2023
AE Customer Care
Alight Public Relations
09.2021 - 03.2022
Dental Assistant - Dental
United Education Institute
High School Diploma -
Miller Grove High School