Summary
Overview
Work History
Education
Skills
Timeline
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Shania Purser

Summary

Dedicated Secretary/Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

7
7
years of professional experience

Work History

Secretary/Receptionist

Help at Home
11.2022 - Current
  • I take phone calls, help with scheduling, I help keep up with medical records
  • I helped with payroll
  • I have customer service experience over the phone and in person.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through telephone.

Cashier

Walmart
03.2020 - 11.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.

Cashier

Piggly Wiggly
07.2019 - 01.2020
  • I interact with my coworkers and with the people I am checking out and my register.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Server/Cashier

Popeye's Restaurants
11.2017 - 06.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

High School Diploma -

Magee High School
Magee, MS
05.2018

Skills

  • Fast Food (2 years)
  • Food Prep (2 years)
  • Customer Service (5 years)
  • Recordkeeping
  • Scheduling
  • Cashiering (5 years)
  • Cash Handling
  • Front Desk (1 year)
  • Office Administration
  • Customer Service
  • Inter-office communications
  • Microsoft Office

Timeline

Secretary/Receptionist

Help at Home
11.2022 - Current

Cashier

Walmart
03.2020 - 11.2022

Cashier

Piggly Wiggly
07.2019 - 01.2020

Server/Cashier

Popeye's Restaurants
11.2017 - 06.2019

High School Diploma -

Magee High School

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Shania Purser