Shania Thompson
Greenville,NC
Summary
Hospitable Front of House employee that leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by always doing the right thing the first time. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
12
12
years of professional experience
Work History
Front of House
Cornflower Bake House
01.2024 - 03.2024
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Stocked front-of-house materials.
- Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
- Greeted customers and created a warm and inviting ambiance by creating conversation, attending to customer needs and upselling items to new and current customers.
House Manager/Nanny
Private Family
12.2012 - 09.2016
- Built positive and nurturing environments to support child social and emotional growth.
- Led indoor and outdoor activities to entertain and occupy children.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
Motel Front Desk Clerk
Economy Inn
04.2012 - 12.2012
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered multi-line phone system and enthusiastically greeted callers.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
Bachelor of Arts - Interpersonal Communications
East Carolina University
Greenville, NC 2785805.2012
Skills
- Front of House Operations
- Office Coordination
- Office procedures understanding
- Stock management proficiency
Timeline
Front of House
Cornflower Bake House
01.2024 - 03.2024
House Manager/Nanny
Private Family
12.2012 - 09.2016
Motel Front Desk Clerk
Economy Inn
04.2012 - 12.2012
Bachelor of Arts - Interpersonal Communications
East Carolina University
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