Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shania Wilson

Fort Worth

Summary

Experienced customer service professional with a strong track record of resolving customer issues through effective communication and problem-solving skills. Consistently surpassing productivity and quality goals in fast-paced settings. Recognized for cultivating lasting, loyal client relationships by understanding and addressing their individual needs. Over 5 years of dedicated customer service experience leading to high levels of client satisfaction. Skilled in providing patient care and support, open to relocation for new opportunities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Medical Assistant

CareATC
06.2025 - Current
  • Assisted with patient intake and documentation, ensuring accurate record-keeping.
  • Administered medications and vaccinations under supervision, adhering to safety protocols.
  • Conducted preliminary patient assessments, gathering vital signs and medical history.
  • Coordinated scheduling for patient appointments, optimizing clinic workflow efficiency.
  • Managed inventory of medical supplies, maintaining optimal stock levels for operations.
  • Educated patients on treatment plans and health maintenance strategies effectively.
  • Provided support during examinations, facilitating smooth physician-patient interactions.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Youth Care Specialist

ACH child and family services
05.2024 - Current
  • Work with trauma kids and getting them use to the real world.
  • Helping kids develop life skills.
  • Collect and record data on client behavior and progress, which is crucial for monitoring effectiveness and adjusting plans.
  • Provide direct intervention, teaching new skills and reducing problem behaviors through ABA principles.
  • Provide support during crisis interventions.

Patient Care Technician

Medical City Arlington
05.2023 - 03.2024
  • Gather patient data to ensure accurate medical records, identify, monitor, and record symptoms in patient charts, and deliver findings to nurses and physicians
  • Reposition and transport patients throughout the hospital and ensure compliance with protocols for patient safety
  • Provide support for activities of daily living (ADLs), including cleaning, feeding, bathroom usage, and phone calls
  • Ensure compliance with Covid-19 safety protocols and disease prevention policies during family visitations and patient transport
  • Monitor vital signs, blood pressure, pain levels, and reactions to treatment and therapy, identify findings, and provide reports to nursing team members
  • Provide direct, one-on-one support to individuals with behavioral challenges.

Medical Assistant Extern

First Choice Healthcare
12.2023 - 03.2024
  • Assisted healthcare professionals with patient examinations and procedures, enhancing workflow efficiency.
  • Managed patient records using electronic health record (EHR) systems to ensure data accuracy and compliance.
  • Coordinated patient scheduling and follow-up appointments, improving overall clinic operations.
  • Educated patients on treatment plans and medication usage, fostering better understanding of care processes.
  • Monitored vital signs and documented changes in patient conditions, contributing to timely medical assessments.
  • Supported clinical staff in administering vaccinations and performing laboratory tests, ensuring adherence to safety protocols.
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Scheduled appointments and tests to coordinate patient care.

Education

Bachelors of Science - Nursing

Arizona College of Nursing
Dallas, TX

Diploma - Medical Assisting

Remington College
North Richland Hills, TX
01.2024

Skills

  • Guest services
  • CPT coding
  • Caregiving
  • Hospital Experience
  • Assembly
  • Time management
  • Office experience
  • Leadership
  • Ability to Multitask
  • Customer Service
  • Medical Terminology
  • Patient Care
  • Supervising Experience
  • Medical billing

Certification

  • CPR Certification
  • BLS Certification

Timeline

Medical Assistant

CareATC
06.2025 - Current

Youth Care Specialist

ACH child and family services
05.2024 - Current

Medical Assistant Extern

First Choice Healthcare
12.2023 - 03.2024

Patient Care Technician

Medical City Arlington
05.2023 - 03.2024

Bachelors of Science - Nursing

Arizona College of Nursing

Diploma - Medical Assisting

Remington College

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