Shania Young
Chicago,IL
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
GardaWorld Security Services
08.2023 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
CNA - Certified Nursing Assistant
Citadel
07.2023 - 08.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Security Guard
STS Security
11.2022 - 06.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Cashier/Customer Service
McDonald's
03.2018 - 10.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High school diploma -
Austin Career Education Center
Chicago, IL06.2020
Skills
- Cashiering
- Cash handling
- Communication skills
- Security
- CPR Certified
- First aid
- Leadership
- Front desk
- Hospitality
- Cleaning
- Customer service
- Conflict management
- Superior customer service
- CCTV Surveillance
- Detail Oriented
- Access Control
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
Certification
- PERC Card, 10/01/21, Present
- CPR & First Aid, 09/01/21, 09/30/25
- AED Certification, 09/01/21, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Security Officer
GardaWorld Security Services
08.2023 - 04.2024
CNA - Certified Nursing Assistant
Citadel
07.2023 - 08.2023
Security Guard
STS Security
11.2022 - 06.2023
Cashier/Customer Service
McDonald's
03.2018 - 10.2022
High school diploma -
Austin Career Education Center
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