Shania Chambers
Pittsburgh,PA
Summary
Motivated to learn aspects of starting and running a business, skillfully maintain knowledge and key information about running a working community. Seeking opportunities to accumulate and apply skills from previous and future jobs into the pathway of entrepreneurship. Dedicated to meet challenging assignments to improve skill and work to support management team. Determined to obtain as much experience from a variety of jobs to steer in finding a set career.
Overview
3
3
years of professional experience
Work History
Certified Barista
Starbucks
Harrisburg, PA
05.2024 - 11.2024
- Greeted customers and answered questions about menu items.
- Maintained up-to-date knowledge of coffee varieties and preparation techniques.
- Memorized and perfected the ability to efficiently and timely prepare an order, and hand it out.
- Performed cashier duties, including taking orders.
- Organized work area and maintained a clean space to ensure efficient operation during peak hours.
- Monitored inventory levels of supplies such as syrups, toppings, paper products.
- Suggested creative drink combinations based on customer preferences and ideas.
- Demonstrated ability to perform multiple tasks simultaneously while providing quality service.
- Maintained calm demeanor during high-volume periods and special events.
Barista
Dunkin' Donuts Franchising
Hummelstown, USA
03.2023 - 12.2023
- Maintained clean work stations to adhere to health and safety guidelines
- Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality
- Trained new employees regarding food and drink preparation and store procedures
- Operated espresso machines and other coffee equipment to extract coffee, steam milk, and prepare specialty drinks
- Helped customers decide on menu items with knowledgeable suggestions
- Reported unsafe conditions or hazards to supervisor for immediate remediation
- Kept supplies and retail products well-stocked and organized in fresh, engaging displays
- Prepared, heated, and served sandwiches and pastries for customers
Retail Sales Associate
TJ Maxx, TJX Companies
Hummelstown, USA
05.2022 - 11.2022
- Resolved customer issues using listening skills, professional attitude, and problem-solving techniques.
- Handled cash and credit transactions, and issued correct change.
- Evaluated customer needs and made appropriate product recommendations, leading to many positive compliments on personal work ethic.
- Uphold company standards for brand and merchandise presentation.
- Generated new customer interaction to build relationships and drive sales.
- Helped maintain clean and organized work environment
- Greeted customers warmly and offered appropriate conversation
- Helped customers find desired orders by closely supporting each person's likes and ideas
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Memorized and perfected the ability to make an order efficiently and fast
Education
High School Diploma -
Milton Hershey School
Hershey, PA06.2023
Skills
- Trained to open and close a Starbucks kiosk
- Verbal communication
- Analytical thinking
- Coordination
- Collaboration
- Inventory management
- Organization and attention to detail
- Resilient work ethic
Timeline
Certified Barista
Starbucks
05.2024 - 11.2024
Barista
Dunkin' Donuts Franchising
03.2023 - 12.2023
Retail Sales Associate
TJ Maxx, TJX Companies
05.2022 - 11.2022
High School Diploma -
Milton Hershey School
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