Shaniah Rocha
Royal Oaks,CA
Summary
Hardworking and reliable assistant store manager with a strong ability in sales. Offering six years of sales expertise and networking. Highly productive and organized, striving to provide the best service to clients possible. Bringing forth strong multitasking skills, and a positive attitude seeking to assist at all times.
Overview
6
6
years of professional experience
Work History
ASSISTANT MANAGER
AT&T
Watsonville, CA
07.2021 - Current
- Conducted interviews
- Managed over 22 employees
- Increased store sales by over 15%
- Mentored staff to enhance skills and achieve daily targets
- Directed and led employees to drive productivity and efficiency
- Collaborated with employees/team to develop strategies for achieving sales and profit goals
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
SALES ASSOCIATE
AT&T
Monterey, CA
11.2018 - 06.2021
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Sold various products by explaining unique features and educating customers on products
- Answered incoming telephone calls to provide store products and services information
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Offered product and service consultations and employed upselling techniques
Manager
Rio Tanning And Salon
Watsonville, CA
02.2016 - 11.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Education
Associate of Arts - Business Administration And Management
Cabrillo College
Aptos, CA06.2021
Skills
- Networking
- Sales driven
- Closing negotiations
- Time Management
- Training and development
- Excellent communication skills
- Outgoing personality
- Self-motivated
- Dependability
Timeline
ASSISTANT MANAGER
AT&T
07.2021 - Current
SALES ASSOCIATE
AT&T
11.2018 - 06.2021
Manager
Rio Tanning And Salon
02.2016 - 11.2018
Associate of Arts - Business Administration And Management
Cabrillo College
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