Shaniah Simmons
Prattville,AL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Conduent
07.2024 - Current
- Monitored customer satisfaction levels through surveys and feedback forms.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
Administrative Assistant
JPG Consulting
Millbrook, AL
09.2022 - 06.2024
- Greeted visitors and provided general information about the company.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Developed and maintained filing systems for confidential documents and records.
- Scheduled appointments between clients and customers and internal staff members.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Education
Associate of Science - Office Administration
Central Alabama Community College
Prattville, AL01-2026
High School Diploma -
Selma High School
Selma, AL06-2020
Skills
- Microsoft Office
- Data entry
- Customer service
- Appointment scheduling
- Filing systems
- Record keeping
- Multitasking capacity
- Problem solving
- Scheduling appointments
- Analytical skills
- Conflict resolution
Timeline
Customer Service Representative
Conduent
07.2024 - Current
Administrative Assistant
JPG Consulting
09.2022 - 06.2024
Associate of Science - Office Administration
Central Alabama Community College
High School Diploma -
Selma High School
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