Shanice Belote
Summary
Customer service professional with experience in customer service support , operations management, healthcare data systems, and regulatory compliance.
Overview
12
12
years of professional experience
Work History
Store Manager
Dollar General
09.2022 - Current
- Strengthen internal controls through risk awareness and reporting procedures.
- Provide training and educational sessions for new staff to ensure clear understanding of clerical processes, performance expectations, and workflow requirements.
- Support customers and businesses in meeting financial objectives by offering clear, informed guidance to help them make sound financial decisions.
- Collaborate with clients and team members to analyze financial situations, assess needs, and recommend appropriate financial products or strategies.
- Deliver ongoing support by reviewing plans, monitoring progress, and adjusting recommendations as clients' circumstances or goals evolve
- Streamlined stock replenishment processes to maintain optimal product availability on shelves.
- Conducted regular audits to ensure compliance with safety standards and operational procedures.
- Collaborated with district managers to align store objectives with corporate goals for increased success.
Customer Service Representative
Carenet Healthcare
01.2018 - 12.2021
- Managed healthcare data entry and maintained accurate patientdocumentation.
- Conducted telehealth surveys supporting care coordination andquality initiatives.
- Ensured strict HIPAA compliance while handling protected health information (PHI).
- Improved worktlow efficiency through accurate reporting anddatabase management.
- Answer and screen incoming calls in a professional and courteous manner; determine the nature of requests and provide accurate information in accordance with privacy and clinic procedures.
- Collaborate with interdisciplinary care teams by participating in daily huddles and team meetings to plan, problem-solve, and follow up on patient care needs.
- Prioritize and organize work independently, adjusting sequencing of tasks to meet patient and team requirements; identify incomplete encounters and communicate findings to providers for resolution.
Customer Service Representative
F.H Cann & Associates
04.2014 - 09.2017
- Resolved customer inquiries through effective communication and active listening techniques.
- Utilized CRM software to document interactions and track follow-up actions efficiently.
- Developed strategies to enhance customer satisfaction based on feedback analysis.
- Streamlined processes for handling high-volume calls, improving response times significantly.
- Led initiatives to improve service quality, resulting in enhanced patient experience ratings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Booker T Washington Highschool
Memphis, TN05.2010
Timeline
Store Manager
Dollar General
09.2022 - Current
Customer Service Representative
Carenet Healthcare
01.2018 - 12.2021
Customer Service Representative
F.H Cann & Associates
04.2014 - 09.2017
High School Diploma -
Booker T Washington Highschool