Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Shanice Christian

Warner Robins,GA

Summary

Dynamic customer service professional with a proven track record at Disney, excelling in upselling and active listening. Recognized for resolving customer issues with empathy, enhancing loyalty and repeat business. Skilled in critical thinking and data entry, I thrive in high-pressure environments, consistently delivering exceptional client satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Disney
11.2024 - Current


  • Assisted customers with inquiries, ensuring timely and effective resolution of issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Managed booking schedules, ensuring optimal allocation of resources for client needs.

Customer Service Representative

MSC Cruises
01.2023 - 10.2024
  • Collaborated with team members to improve customer service procedures and enhance client satisfaction.
  • Documented service requests and follow-ups to ensure thorough record-keeping and accountability.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Babysitter

Self-employeed
02.2017 - 04.2022
  • Supervised children during playtime, ensuring safety and engagement in activities.
  • Developed and implemented age-appropriate educational games to promote learning.
  • Coordinated daily schedules, including meals, naps, and recreational activities.
  • Communicated effectively with parents regarding children's progress and concerns.

Education

High School Diploma -

Arnold High School
550 Alf Coleman Rd, Panama City Beach FL 32407
08-2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Payment processing
  • Sales expertise
  • Upselling
  • Persuasion techniques

Timeline

Customer Service Representative

Disney
11.2024 - Current

Customer Service Representative

MSC Cruises
01.2023 - 10.2024

Babysitter

Self-employeed
02.2017 - 04.2022

High School Diploma -

Arnold High School

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Shanice Christian