Shanice Cunnigan
Arlington,TX
Summary
Organized and motivated employee eager to apply my experience and skills to a new chapter with Groupo.
Overview
8
8
years of professional experience
Work History
Benefits Representative
Groupo
03.2025 - Current
- Offer guidance on various aspects of their benefits packages, eligibility requirements, coverage options, enrollment procedures, and plan details.
- Guided members through enrollment periods
- De-escalated member concerns through effective communication.
- Guided members through online portals, and addressed any technical issues
- Collaborated with internal departments and external vendors to resolve complex member issues efficiently
- Served as a knowledgeable resource for employees and retirees.
- Maintain accurate records of all interactions with members, vendors and other 3rd parties
- Manage sensitive or confidential information with discretion and integrity.
- Assisted in training and developing peers and fellow agents to improve team knowledge and service delivery
Crew Member
Hino Motors
01.2022 - 01.2023
- Implemented streamlined assembly process, enhancing productivity on the assembly line.
- Developed and implemented quality control measures with cross-functional teams, reducing defects and elevating product quality.
- Trained assembly line workers on best practices for efficient techniques, decreasing errors and minimizing rework.
Sales and Marketing Agent
CUTCO VECTOR MARKETING
01.2020 - 01.2022
- Increased sales by advising clients on purchases and promoting complementary products, enhancing overall customer experience.
- Achieved monthly sales goals by effectively communicating product benefits and successfully enrolling new clients.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and delivered engaging sales presentations that clearly highlighted product benefits, leading to improved client understanding and interest.
- Orchestrated and led zoom meeting and deals.
Transcriptionist
Rev
01.2019 - 01.2020
- Prioritized and organized tasks to achieve service goals effectively.
- Managed multiple projects and tasks to ensure timely, high-quality delivery.
- Executed tasks independently to support team objectives. by meeting and exceeding workflow needs.
Education
Eastern Hills High-school
Fort Worth, TXSkills
- Enrollment management
- Benefits administration
- Member relations
- Issue resolution
- Effective Communication
- Problem solving
- Attention to detail
- Time Management
- Project Management
- Leadership
- Critical Thinking
- Member Outreach
- Public Relations
Timeline
Benefits Representative
Groupo
03.2025 - Current
Crew Member
Hino Motors
01.2022 - 01.2023
Sales and Marketing Agent
CUTCO VECTOR MARKETING
01.2020 - 01.2022
Transcriptionist
Rev
01.2019 - 01.2020
Eastern Hills High-school