Shanice Draughon

Assisting customers in maintaining their auto loan accounts, handling inbound and outbound calls, and providing solutions to help them stay current on payments. The role involves preventing vehicle repossession and supporting additional customer service requests while ensuring compliance and quality communication.

Resolved customer inquiries through effective communication and problem-solving techniques. Assisted customers with account management, billing inquiries, and service upgrades. Collaborated with team members to streamline processes and enhance customer satisfaction. Trained new hires on customer service protocols and system navigation.

Resolved customer inquiries through effective communication and problem-solving techniques. Assisted customers with account management, billing inquiries, and service upgrades. Collaborated with team members to streamline processes and enhance customer satisfaction. Analyzed feedback to identify trends and recommend improvements in service delivery. Review accounts, budget enrollments, deposit calculations, account status updates and/or changes,

Resolved customer inquiries through effective communication and problem-solving techniques. Assisted customers with account management, billing inquiries, and service upgrades. Collaborated with team members to streamline processes and enhance customer satisfaction. Developed strong product knowledge to provide accurate information to customers.