Shanice Edwin
Margate,FL
Summary
Motivated individual with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Committed to making every customer feel welcomed and assisting with any need.
Overview
3
3
years of professional experience
Work History
Front Counter Customer Service Analyst
Sunpass (CAI)
Boca Raton, FL
09.2021 - 06.2024
- Conduct thorough research and analysis on invoice disputes and determine the best course of action.
- Assist with coordinating and scheduling the daily activities of customers service.
- Balance cash and prepare accurate cash deposits at the end of each shift.
- Assist and interact with customers to resolve complaints and questions related to documents and other enforcement activities.
- Provide efficient and effective service to customers, exceeding their requests.
- Perform job functions to achieve compliance with established performance measures.
- Create positive customer relationships by defusing anger and addressing concerns.
- Additional duties as assigned.
Retail Sales Associate
Polo Ralph Lauren Children's
Sunrise, FL
10.2021 - 08.2023
- Motivated to drive their business day to day and achieve, daily, weekly, and monthly sales goals.
- Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision.
- Engage in networking to start building a clientele.
- Follow established safety guidelines while operating store equipment.
- Replenish products daily to ensure they're fully stocked on the sales floor.
- Process online orders and assist other employees with store pickup orders.
Retail Sales Associate
Vans Off The Wall
Sunrise, FL
08.2021 - 12.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem solving and interpersonal skills resolve conflicts.
- Followed companies polices, rules and procedures to promote company goals and maintain safety.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Managed cash register operations using POS system and processed sales and returns.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Education
High School Diploma -
Coral Springs High School
06.2021
Associate of Arts - Business Management
Broward College
Fort Lauderdale, FLSkills
- Computer Literacy
- Sales Experience
- Cash Handling
- Excel
- Microsoft Word
- Front Desk
- POS
- Fast-Paced
- Quick Learner
- Packaging
- Team-Oriented
- Customer service
- Communication skills
- Time management
- Leadership
- Active Listening
- Organizational Skills
Timeline
Retail Sales Associate
Polo Ralph Lauren Children's
10.2021 - 08.2023
Front Counter Customer Service Analyst
Sunpass (CAI)
09.2021 - 06.2024
Retail Sales Associate
Vans Off The Wall
08.2021 - 12.2022
High School Diploma -
Coral Springs High School
Associate of Arts - Business Management
Broward College
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