Shanice Freeman
Fort Oglethorpe,GA
Summary
Detail-oriented, tech-savvy, and self-motivated team player with over 4 years of experience in providing exceptional customer service. Strong work ethic and proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer concerns. Possesses exceptional communication, organizational and multitasking skills. Passionate and committed to providing the highest quality service and creating a positive customer experience using patience and empathy.
Overview
5
5
years of professional experience
Work History
Sales and Reservations Agent
Uhaul
08.2023 - Current
- Manage over 50 incoming calls per day and develop friendly rapport with callers by quoting rental rates and answering general questions.
- Provide support to customers making changes to reservations, and taking storage payments.
- Recommend new or alternate products and services that might be of interest to customers, or cross-selling products and services.
Support Resource
Arise Virtual Solutions
01.2019 - Current
- Participate in zoom or teams meetings with other departments such as customer success manager and client to ensure customer satisfaction
- Adhere to all company policies and procedures related to chat support activities
- Demonstrate strong organizational abilities while managing multiple tasks simultaneously and meeting deadlines to assist agents on live calls.
Customer Service Professional
Working Solutions
01.2022 - 12.2022
- Tracked all incoming calls and emails from customers using appropriate software applications.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to benefits enrollment inquiries, updates, and complaints following standard operating procedures.
Education
High School Diploma -
Newton County High School
Decatur, MS05.2011
Skills
- Active Listening
- Phone Etiquette
- Conflict Resolution
- Credit Card Payment Processing
- Computer Proficiency
- Typing Proficiency
- Microsoft Office
- Microsoft Excel
- CRM Software
- POS Systems Expertise
Timeline
Sales and Reservations Agent
Uhaul
08.2023 - Current
Customer Service Professional
Working Solutions
01.2022 - 12.2022
Support Resource
Arise Virtual Solutions
01.2019 - Current
High School Diploma -
Newton County High School
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