LEJON HICKS
Las Vegas,United States
Summary
Client Support
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Reservations Sales & Marketing Agent
Wynn Casino
11.2021 - Current
- Achieved high booking conversion rate through effective communication in managing reservations and sales inquiries.
- Developed and implemented innovative solutions to tackle complex challenges.
- Fostered strong relationships with cross-functional teams, maximizing revenue and enhancing guest experience.
- Promoted Wynn Casino's offerings passionately, creating memorable guest interactions.
- Exceeded sales targets consistently by personalizing guest experiences and identifying upselling opportunities.
- Tracked and reported key performance metrics to drive continuous improvement efforts.
- Utilized data-driven insights from analytics platforms to optimize target audience segmentation.
- Organized successful trade shows and promotional events, increasing brand visibility and generating valuable leads.
Collections
Barclays
07.2018 - 11.2021
- Achieved 40% reduction in delinquent payments through management of overdue accounts and strategic interventions.
- Streamlined collection processes with team collaboration, enhancing efficiency and reducing errors.
- Analyzed account data to identify trends, resulting in improved forecasting and resource allocation.
- Resolved complex customer issues, ensuring high satisfaction and retention rates.
- Implemented new tracking systems, leading to measurable improvements in collection performance.
- Spearheaded innovative projects to drive technological advancements and foster creative problem-solving.
- Streamlined billing processes for faster payment collections and increased revenue generation.
- Enhanced menswear collections by incorporating innovative design concepts and current fashion trends.
Tech support
Asurion
04.2015 - 05.2018
- Resolved technical issues for over 1000 customers, enhancing satisfaction and retention.
- Trained and mentored new team members, improving overall team efficiency.
- Diagnosed and repaired hardware and software problems, reducing downtime by 40%.
- Collaborated with cross-functional teams to streamline processes, resulting in faster issue resolution.
Education
Diploma -
Arbor View High School
Las Vegas, Nevada05.2011
Skills
- Customer service and cold calling
- CRM management and sales
- Active listening
- Critical thinking
- Data entry
- Call center operations
- Computer proficiency
- Conflict resolution
- Payment processing
- Microsoft Office Suite
Timeline
Reservations Sales & Marketing Agent
Wynn Casino
11.2021 - Current
Collections
Barclays
07.2018 - 11.2021
Tech support
Asurion
04.2015 - 05.2018
Diploma -
Arbor View High School