Shanice Jordan
Louisville,United States
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
3
3
years of professional experience
Work History
Customer service Representative
T&W Home Remodeling
Louisville
11.2024 - Current
- Scheduled and rescheduled home remodeling services.
- Handled customer calls and responded to queries about services, promotions, and billing.
- Worked to address all customer concerns in a timely and effective manner.
- Handled large volume of calls on a day to day basis with a sense of calm and good work ethic.
- Developed successful tactics to sell services to customers.
- Worked to understand the needs of each customer.
Virtual Customer Service Representative
Village Mentors
Mesa
08.2022 - 11.2022
- Greeted customers with enthusiasm and a delightful and helpful attitude.
- Responded to guest complaints in a professional and effective way.
- Handled client inquiries and suggestions courteously and professionally.
- Helped facilitate web seminars to teach youth about financial literacy.
- Answered online chats to give quick answers and solve problems faster.
- Assisted clients with completing financial aid forms for college.
Education
Associate of Business Administration -
Ivy tech community college
Fort Wayne05.2026
High School Diploma - undefined
Options Charter schools
Noblesville08.2019
Skills
- Marketing Strategies
- Time Management Skills
- Multitasking Skills
- Problem Solving Skills
- Mediation and Negotiation Skills
- Project Management Skills
Timeline
Customer service Representative
T&W Home Remodeling
11.2024 - Current
Virtual Customer Service Representative
Village Mentors
08.2022 - 11.2022
High School Diploma - undefined
Options Charter schools
Associate of Business Administration -
Ivy tech community college