Shanice Kelley
Atlanta,Georgia
Summary
Results-driven Account Expert known for high productivity and efficient task completion. Specialize in financial analysis, client relationship management, and strategic planning. Excel in communication, teamwork, and problem-solving, ensuring seamless operations and client satisfaction.
Overview
9
9
years of professional experience
Work History
Account Expert
T-Mobile
Chattanooga, Tennessee
07.2019 - Current
- Resolved customer inquiries using advanced problem-solving techniques.
- Provided expert support to customers regarding product features and services.
- Resolved customer account issues in a timely manner, ensuring customer satisfaction.
- Provided technical support and advice to customers on financial accounts.
Google IT Instructor
Urban League of Chattanooga
Chattanooga, Tennessee
10.2023 - 01.2025
- Conducted hands-on workshops, enabling students to apply practical IT skills in real-world scenarios.
- Developed and implemented assessment tools to measure student progress and comprehension effectively.
- Provided individualized support to students, fostering deeper understanding of coursework and projects.
Store Manager
Tigger’s Computer and Cellphone Repair
Atlanta, GA
08.2017 - 07.2019
- Managed daily store operations, streamlining workflow and ensuring consistent productivity.
- Supervised staff and delivered training on customer service techniques to enhance performance.
- Diagnosed electronic problems in cell phones, ensuring accurate repairs and minimizing return rates.
- Delivered technical support by troubleshooting customer issues, enhancing satisfaction.
Education
Certificate - Google IT Support
Chattanooga State Community College
Chattanooga, TN06-2023
High School Diploma -
Tyner Academy
Chattanooga, TN05-2006
Some College (No Degree) -
Grand Canyon University
Phoenix, AZSkills
- Billing inquiries resolution
- Technical support
- IT training and guidance
- Accounts receivable management
- Customer relationship management
- Staff supervision
- Problem solving and analytical thinking
- Communication and detail orientation
- Billing inquiries
Timeline
Google IT Instructor
Urban League of Chattanooga
10.2023 - 01.2025
Account Expert
T-Mobile
07.2019 - Current
Store Manager
Tigger’s Computer and Cellphone Repair
08.2017 - 07.2019
Certificate - Google IT Support
Chattanooga State Community College
High School Diploma -
Tyner Academy
Some College (No Degree) -
Grand Canyon University