Summary
Overview
Work History
Education
Skills
Accomplishments
Biking, Traveling, dancing.
Languages
Timeline
Hi, I’m

Shanice Omeally

Homestead,FL
Shanice Omeally

Summary

Strong minded and positive. I am constantly motivating myself and others around me. I believe in setting goals whether it be personally or professionally and accomplishing them. I'm not afraid of obstacles in life as they're there to teach life lessons. "The journey to success can be long and tiring but the rewards are far greater". Customer-oriented Reservation Agent with over 3 years of experience in customer service and sales. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.

Overview

7
years of professional experience

Work History

AirCanada

Airline Ticket Agent
08.2022 - Current

Job overview

  • Managed group bookings expertly from initial inquiry through final payment processing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Streamlined check-in process for faster boarding and improved passenger experience.
  • Checked baggage at gate and loaded onto ramp.
  • Directed passengers to correct airport terminal locations.
  • Implemented company policies consistently, promoting a fair and transparent approach to ticket pricing and availability management.

Alorica

Call Center Representative
11.2021 - 08.2022

Job overview

  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Promptly responded to inquiries and requests from prospective customers.

MIA Airport

CLEAR Ambassador
01.2017 - 11.2021

Job overview

  • As a Clear employee, I proudly worked alongside Transportation Security Officers to offer a unique and faster experience to get through airport security while also helping to secure the traveling public
  • Clear is a private company in which we used individuals' biometrics to verify travelers identities when traveling through airports all over the country
  • As a Clear employee I was dedicated to providing professional customer service as well as knowledge to our clients.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Education

Miami Dade College
Kendall Fl

High School Diploma
03.2012

Skills

  • Clear Communicator
  • Excellent Time Management Skills
  • Team Oriented
  • Highly Motivated
  • Ability to work under pressure and resolve issues
  • Excellent Leader
  • Patient
  • Upselling abilities
  • Passenger Assistance
  • Team Leadership
  • Detail Oriented
  • Issue Resolution
  • Critical Thinking
  • Microsoft Office

Accomplishments

  • Documented and resolved sales goal which led to outstanding employee of the month.
  • Achieved recognition through effectively helping with positive suggestions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Biking, Traveling, dancing.

On my days of leisure I enjoy biking through the park , a night of dancing and socializing with friends. Vacation is my love I absolutely enjoy traveling and experiencing different foods , cultures and weather.


Languages

English
Full Professional

Timeline

Airline Ticket Agent

AirCanada
08.2022 - Current

Call Center Representative

Alorica
11.2021 - 08.2022

CLEAR Ambassador

MIA Airport
01.2017 - 11.2021

Miami Dade College

High School Diploma

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Shanice Omeally