Shanice Rankine
Lauderhill,FL
Summary
Dynamic Front Desk Agent with a proven track record at Renaissance Hotel, excelling in guest relations and problem-solving. Recognized for enhancing customer satisfaction through exceptional service and effective cash handling. Skilled in time management and communication, consistently contributing to improved occupancy rates and memorable guest experiences.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Renaissance Hotel
2025.01 - Current
- Greeted and checked in guests, ensuring a welcoming atmosphere at the front desk.
- Managed reservations, utilizing property management systems to accommodate guest needs efficiently.
- Assisted guests with inquiries and requests, providing timely and accurate information about hotel services.
- Processed check-out procedures, ensuring accuracy in billing and handling payment transactions smoothly.
- Collaborated with housekeeping to ensure room readiness and guest satisfaction upon arrival.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk Agent
Red Carpet Inn
2023.06 - 2024.01
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained clean and organized front desk areas to uphold polished company image.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Contributed to higher occupancy rates through outstanding customer service.
Front Desk Agent
Whispers Hotel
2021.04 - 2022.04
- Maintained front desk appearance, keeping materials organized and professional for guest interactions.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Education
The Queens School
Kingston JamaicaSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Listening skills
- Guest accommodations
- Hospitality service expertise
- Oral and written communications
- Guest relations
- Time management
- Hospitality services
Timeline
Front Desk Agent
Renaissance Hotel
2025.01 - Current
Front Desk Agent
Red Carpet Inn
2023.06 - 2024.01
Front Desk Agent
Whispers Hotel
2021.04 - 2022.04
The Queens School