Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Experience
Timeline
Generic

Shanice Robinson

Port Charlotte

Summary

Dedicated healthcare professional with strong medical support and clerical expertise. Proven ability to work independently while delivering exceptional customer service. Excellent communication skills enhance patient interactions and team collaboration. Authorized to work in the US for any employer.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bath and body works
05.2025 - Current
  • Deliver a friendly and efficient cash wrap experience
  • Reinforce customer buying decisions at checkout
  • Assist with other projects as needed including floorset and shipment processing
  • Process merchandise to the sales floor ready and maintain the back room
  • Follow policies and procedures

Newell maternity centre
01.2021 - 02.2024
  • Manage a high volume of inbound and outbound calls, addressing customer inquiries and providing effective solutions.
  • Maintain customer accounts, processing orders, and ensuring product/service satisfaction.
  • Achieve and maintain a [X]% customer satisfaction rate and meet key performance indicators (KPIs).
  • Handle complaints and resolve issues in a timely manner, improving overall customer retention.
  • Collaborate with team members to share best practices and improve customer service procedures.

Teleperformance Call Center
09.2018 - 10.2020
  • Answered customer queries and provided product/service information across a variety of channels (phone, email, chat).
  • Provided technical support and troubleshooting for customers facing issues with [product/service].
  • Conducted follow-up calls to ensure customer satisfaction and to gather feedback for process improvements.
  • Managed customer complaints with professionalism, diffusing tense situations to reach positive resolutions.
  • Assisted in training new employees, sharing insights to improve team performance and efficiency.

Education

GED - undefined

Atlantic Technical college
Coconut creek, Florida
05.2025

undefined

BREDS skills
Treasure beach, St.Elizabeth
06.2021

High School Diploma - undefined

B.B.Coke high school
St.Elizabeth, Jamaica
07.2020

Skills

  • Food preparation expertise
  • Customer service
  • Data management
  • Childcare development
  • Computer literacy
  • CPR and AED certification

Languages

English- fluent

Certification

CPR / AED CERTIFICATION

Work Experience

  • Prep Chef -lashings St.elizabeth Jamaica
  • Waitress/server joseph hideaway
  • After school Sitter- Great start academy

Timeline

Bath and body works
05.2025 - Current

Newell maternity centre
01.2021 - 02.2024

Teleperformance Call Center
09.2018 - 10.2020

GED - undefined

Atlantic Technical college

undefined

BREDS skills

High School Diploma - undefined

B.B.Coke high school

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