Shanice Rose
Myrtle Beach
Summary
Customer Service Representative with proven expertise at Walmart Neighborhood Market with over 3 years of experience in retail and front-line support, excelling in communication and problem-solving. Adept at managing transactions and maintaining an organized service area, ensuring a seamless shopping experience for all customers. Skilled in multitasking, adapting to fast-paced environments, and working collaboratively with diverse teams to meet and exceed service goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart Neighborhood Market
11.2022 - Current
- Greet customers and provide a friendly, welcoming experience
- Answer questions about products, pricing, and services
- Assist customers with locating merchandise throughout the store
- Process refunds, replacements, and exchanges in accordance with Walmart guidelines
- Ensure proper documentation for returns and exchanges
- Operate cash registers and handle payments, including cash, credit, debit, bill pay and money transfers
- Resolve customer concerns promptly and escalate issues to management as needed
- Keep customer service area clean, organized, and stocked with necessary materials
Education
Bellefield High School
Williamsfield, Manchester Jamaica 08-2022
Skills
- Communication
- Problem-Solving
- Attention to Detail
- Time Management
- Teamwork
- Organizational Skills
- Multitasking
- Adaptability
- Active Listening
Timeline
Customer Service Representative
Walmart Neighborhood Market
11.2022 - Current
Bellefield High School
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