Shanice Sabal
Chicago,IL
Summary
Customer-centric hospitality professional with 7+ years of experience in luxury retail and service. Skilled in managing guest check-ins, coordinating appointments, and processing transactions while maintaining a high standard of customer service. Demonstrates strong problem-solving abilities, effectively addresses concerns, and prioritizes tasks in dynamic environments.
Overview
10
10
years of professional experience
Work History
Sales Associate
Zara USA
Chicago, Illinois
07.2025 - Current
- Assessed customer needs to deliver tailored service, improving overall shopping experience.
- Processed purchases, returns, and exchanges accurately, ensuring compliance with company policy.
- Resolved customer concerns effectively and escalated complex issues for timely resolution.
- Collaborated with team members to prioritize customer needs during peak periods.
- Maintained polished sales floor and organized service areas for optimal presentation.
- Monitored merchandise availability and replenished high-demand products promptly.
Retail Associate
DD's Discount
Chicago, Illinois
05.2025 - 08.2025
- Created welcoming shopping environment by greeting customers and providing timely assistance throughout store.
- Answered merchandise inquiries effectively, tailoring communication to meet diverse customer needs.
- Accurately processed transactions, contributing to smooth checkout experiences during peak hours.
- Maintained optimal inventory levels and restocked shelves to ensure easy access to essential products.
- Upheld cleanliness and organization of sales areas, promoting a safe shopping environment.
Guest Service & Laudry Attendant/Manager
Ellie's Spin N Wash
Waukegan, Illinois
05.2016 - 11.2022
- Oversaw day-to-day guest service and laundry operations, balancing customer needs, order flow, and service quality.
- Welcomed customers, explained available services, answered questions, and resolved concerns to maintain a dependable guest experience.
- Handled customer calls, coordinated service needs and pickup arrangements, and communicated changes clearly to customers and team members.
- Monitored daily workflow and prioritized time-sensitive orders to maintain turnaround expectations and service quality.
- Maintained sanitation, safety, and facility presentation standards across guest areas and equipment.
Education
High School Diploma -
Lindblom Math And Science Academy
Chicago, IL06-2011
Skills
- Customer engagement
- Cash handling & transaction accuracy
- Issue resolution
- Schedule updates & change management
- POS & payment processing
- Telephone & professional communication
- Check-in experience
- Cross-functional team collaboration
Timeline
Sales Associate
Zara USA
07.2025 - Current
Retail Associate
DD's Discount
05.2025 - 08.2025
Guest Service & Laudry Attendant/Manager
Ellie's Spin N Wash
05.2016 - 11.2022
High School Diploma -
Lindblom Math And Science Academy