Shanice Sackey
Colorado Springs,CO
Summary
Thrive to be the best I can be everyday by applying myself to open up my options and opportunities, work hard and never give up.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
SPARTAN MANAGEMENT GROUP
02.2025 - Current
- Schedule appointments
- Take calls
- Cancel appointments
- Flip bids
- Send emails
Collections Agent/Customer Service
Firstsource
01.2022 - 01.2025
- Customer service
- Collections and Care Services
- Bridging/ rebuttals
- Professional Voicemails
- Working with private information
- Data analyzing/gathering
Activities Assistant/ Social Service Assistant
Parkmoor Village Healthcare
09.2020 - 02.2022
- 1:1 Therapeutic Social Visits
- Connect residents with family members
- Shop for resident personal needs
- Care conferences
- Do any activities for or with residents
- Set appointments
- Bill Pay
Manager
Wendy's
01.2014 - 11.2017
- Manage money
- Do nightly counts (of all products)
- Manage a crew
- Make all costumers happy
- Cleaned entire store
- Made sure had a good drive time
- Attended monthly meetings
- Go to distribution warehouse for more product (if needed)
Education
Esthetician - Esthetics
International Salon and Spa Academy
Colorado Springs, COAssociate in Arts (AA) - Social Work
Pikes Peak State College
Colorado Springs, CO12.2020
High school diploma - General Studies
Mitchell High School
Colorado Springs, CO05.2016
Skills
- Social Work
- Phone etiquette
- Quick learner
- Cash Management
- Case Management
- Customer service
- Presentation Skills
- Technology
Certification
- Classic Lash Extensions
- CPR, 03/01/21, 03/01/24
- ServSafe, 01/01/17, 01/01/21, know food safety
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
CSR - Customer Service Representative
SPARTAN MANAGEMENT GROUP
02.2025 - Current
Collections Agent/Customer Service
Firstsource
01.2022 - 01.2025
Activities Assistant/ Social Service Assistant
Parkmoor Village Healthcare
09.2020 - 02.2022
Manager
Wendy's
01.2014 - 11.2017
Esthetician - Esthetics
International Salon and Spa Academy
Associate in Arts (AA) - Social Work
Pikes Peak State College
High school diploma - General Studies
Mitchell High School