Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Shanice Sackey

Colorado Springs,CO

Summary

Thrive to be the best I can be everyday by applying myself to open up my options and opportunities, work hard and never give up.

Overview

11
11
years of professional experience
1
1
Certification

Work History

CSR - Customer Service Representative

SPARTAN MANAGEMENT GROUP
02.2025 - Current
  • Schedule appointments
  • Take calls
  • Cancel appointments
  • Flip bids
  • Send emails

Collections Agent/Customer Service

Firstsource
01.2022 - 01.2025
  • Customer service
  • Collections and Care Services
  • Bridging/ rebuttals
  • Professional Voicemails
  • Working with private information
  • Data analyzing/gathering

Activities Assistant/ Social Service Assistant

Parkmoor Village Healthcare
09.2020 - 02.2022
  • 1:1 Therapeutic Social Visits
  • Connect residents with family members
  • Shop for resident personal needs
  • Care conferences
  • Do any activities for or with residents
  • Set appointments
  • Bill Pay

Manager

Wendy's
01.2014 - 11.2017
  • Manage money
  • Do nightly counts (of all products)
  • Manage a crew
  • Make all costumers happy
  • Cleaned entire store
  • Made sure had a good drive time
  • Attended monthly meetings
  • Go to distribution warehouse for more product (if needed)

Education

Esthetician - Esthetics

International Salon and Spa Academy
Colorado Springs, CO

Associate in Arts (AA) - Social Work

Pikes Peak State College
Colorado Springs, CO
12.2020

High school diploma - General Studies

Mitchell High School
Colorado Springs, CO
05.2016

Skills

  • Social Work
  • Phone etiquette
  • Quick learner
  • Cash Management
  • Case Management
  • Customer service
  • Presentation Skills
  • Technology

Certification

  • Classic Lash Extensions
  • CPR, 03/01/21, 03/01/24
  • ServSafe, 01/01/17, 01/01/21, know food safety

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

CSR - Customer Service Representative

SPARTAN MANAGEMENT GROUP
02.2025 - Current

Collections Agent/Customer Service

Firstsource
01.2022 - 01.2025

Activities Assistant/ Social Service Assistant

Parkmoor Village Healthcare
09.2020 - 02.2022

Manager

Wendy's
01.2014 - 11.2017

Esthetician - Esthetics

International Salon and Spa Academy

Associate in Arts (AA) - Social Work

Pikes Peak State College

High school diploma - General Studies

Mitchell High School

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